At a Glance
- Tasks: Investigate and resolve complex technical issues for major advertisers in a fast-paced environment.
- Company: Leading global technology organisation with a focus on innovation.
- Benefits: Competitive pay, flexible work arrangements, and opportunities for professional growth.
- Other info: Fast-paced role with opportunities to work with cutting-edge technologies.
- Why this job: Join a dynamic team and make a real impact in the tech advertising space.
- Qualifications: 2+ years in digital advertising or tech support, strong troubleshooting skills, and a relevant degree.
The predicted salary is between 63000 - 77000 £ per year.
Triage Specialist – Technical Support
Location: Central London – 2–3 days onsite
Contract: 12 months
Start date: As soon as possible
Hours: 40 hours per week
Rate: £33 PAYE per hour
Our client is a leading global technology organisation seeking a Triage Specialist II to support complex technical issues across advertising, commerce and creator products.
The successful candidate will investigate high-impact product issues, manage urgent client escalations and act as a technical point of contact for major advertisers, Sales, Engineering, Product and Support teams.
Key responsibilities
- Lead investigations into complex, high-impact customer issues and bug reports.
- Troubleshoot advertising technologies, APIs, tracking systems and integrations.
- Analyse data, interpret logs and identify root causes.
- Investigate issues involving advertising platforms, APIs, SDKs, pixels and campaign-delivery systems.
- Manage high-severity escalations involving major advertisers and urgent campaigns.
- Work with Engineering and Product teams to resolve issues and **escalate** potential bugs.
- Translate complex technical information into clear explanations for clients and non-technical stakeholders.
- Provide guidance on advertising setups, integrations and best practice.
- Identify recurring issues and emerging trends.
- Create SOPs, knowledge articles and documentation for the wider team.
- Adapt quickly to new products, features and changing workflows.
Essential experience
- At least two years’ experience in digital advertising, ad-tech or technology.
- Experience troubleshooting APIs, integrations, logs or technical advertising platforms.
- Knowledge of HTML, CSS, Java Script and HTTP.
- Experience working with SQL and RESTful APIs.
- Understanding of tracking technologies, pixels, SDKs or campaign-delivery systems.
- Strong customer-facing communication skills.
- Ability to explain complex technical concepts to non-technical audiences.
- Experience managing competing priorities in a fast-paced environment.
- Familiarity with AI tools to improve productivity and work quality.
- Bachelor’s degree in Computer Science, Engineering, Marketing or a related discipline.
This opportunity would suit someone with experience in technical support, ad operations, client solutions, digital advertising, technical account management or product support.
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Triage Specialist – Technical Support – 72917 employer: Career Moves Group
Joining this prestigious media brand as a Legal Counsel, Employment offers an exceptional opportunity to work within a highly regarded international legal team. The company fosters a dynamic and inclusive work culture, providing employees with extensive growth opportunities and the chance to engage with complex cross-border employment issues in a fast-paced environment. With a commitment to employee development and a focus on diversity and inclusion, this role not only promises meaningful work but also the chance to make a significant impact across multiple jurisdictions.
StudySmarter Expert Advice🤫
We think this is how you could land Triage Specialist – Technical Support – 72917
✨Get Involved in Industry Events
Dive into conferences, seminars, and networking events focused on technology transfer and commercialization. It's a great way to connect with key players in the field and discover temporary roles that may not be advertised widely.
✨Join Relevant Online Communities
Look for forums and online groups dedicated to technology transfer, like LinkedIn groups or platforms like ResearchGate. Engaging in discussions can get you noticed and might lead to temporary opportunities at companies like Career Moves Group.
✨Leverage Your University Connections
If you’re in or near an academic institution, tap into their career services or alumni networks. They often have insider info about temporary roles or projects in technology transfer that you can jump into.
✨Apply Directly Through Company Websites
Many companies prefer direct applications over job boards. Keep an eye on Career Moves Group's career page for temporary roles and apply as soon as you see something that fits. It shows initiative and boosts your chances!
We think you need these skills to ace Triage Specialist – Technical Support – 72917
Some tips for your application 🫡
Show Your Tech Transfer Know-How:When applying for a role in technology transfer commercialization, make sure to highlight any relevant experience or knowledge you have in translating research into marketable products. Reference past projects or coursework that demonstrates your understanding of technology assessment and commercialisation strategies to really stand out.
Flex Your Temporary Skills:Since this is a temporary role, it’s crucial to convey your ability to hit the ground running. Emphasise any previous short-term contracts or freelance work where you’ve quickly adapted to new environments and delivered results. This shows that you’re not just ready to work, but you can do so effectively in a limited time frame.
Tailor Your Documents for Impact:Make sure your CV and cover letter are closely aligned not just with the role, but also with Career Moves Group’s values and goals. Use specifics from the job description to frame your experience, and don't forget to mention relevant certifications or training in technology commercialization – it will help bolster your application.
Show Your Collaborative Side:Technology transfer is all about working with different stakeholders. Highlight your teamwork skills in your written application. Share stories or examples where you've successfully collaborated with researchers, industry partners, or even within your own team, as this will illustrate your fit for the role.
How to prepare for a job interview at Career Moves Group
✨Showcase Your Understanding of Tech Transfer
When you're interviewing for a gig in technology transfer commercialisation, make sure you can speak the language of both technology and business. Brush up on specific methodologies and case studies that illustrate how you can effectively bridge these two worlds. Being able to discuss real examples where technology was successfully commercialised will set you apart.
✨Be Ready for Technical Questions
Expect to encounter some technical questions related to intellectual property, market assessment, and licensing strategies. We should prepare to explain how we would approach assessing a technology's commercial viability. This showcases not just our knowledge, but our analytical skills and critical thinking, which are key in this field.
✨Highlight Your Adaptability for Temporary Work
Given that this is a temporary role, be prepared to discuss how quickly you can get up to speed with a new project, team, or environment. Potential employers at Career Moves Group will want to see that you can hit the ground running and contribute effectively right away, so sharing past experiences in similar situations can help.
✨Bring Your Portfolio of Successes
Since this role revolves around commercialisation achievements, consider bringing a portfolio or a presentation that highlights your past successes in tech transfer or similar projects. This not only reinforces your qualifications but also offers a tangible representation of your contributions, making a lasting impression on the team at Career Moves Group.
