News Monitoring Coordinator – 172971

News Monitoring Coordinator – GLOBAL ICONIC MEDIA MARKETPLACE BRAND

Location: London – office-based
Contract: Temporary assignment until January 2027
Pay rate: £200.52 per day PAYE
Hours: 40 hours per week
Working pattern: Shift-based, including some weekend coverage

The Opportunity

We are recruiting for a News Monitoring Coordinator to support the Global Communications team of a leading global technology organisation.
Working within the Rapid Response Team, you will monitor breaking news and media coverage, identify emerging stories and potential reputational risks, and ensure incoming press enquiries are quickly and accurately routed to the appropriate PR teams.
This is an excellent opportunity for someone with experience in media monitoring, journalism, public relations, corporate communications or press office support who has strong news judgement and enjoys working in a fast-paced environment.

Key Responsibilities

Media Monitoring

• Monitor national and international news coverage across major media outlets
• Conduct regular media sweeps throughout your shift
• Identify stories relevant to the organisation and its different business areas
• Flag important articles, emerging narratives and potential reputational risks
• Assess the relevance, urgency and potential impact of developing stories
• Provide PR teams with clear, concise and actionable coverage summaries
• Track media trends and recurring themes
• Support the preparation of coverage reports and trend analysis
• Escalate urgent stories quickly when required
• Provide monitoring coverage during business hours and support weekend shifts

Press Enquiry Management

• Monitor incoming enquiries from journalists and media organisations
• Assess the subject and urgency of each enquiry
• Route enquiries to the appropriate internal PR contact
• Maintain a target response time of approximately 30 minutes
• Log enquiries accurately for tracking and reporting
• Ensure correct routing across a wide range of business areas
• Escalate sensitive, urgent or complex enquiries appropriately
• Follow up on unclear requests to ensure they reach the correct team

Operational Support

• Respond to information requests from internal communications and PR teams
• Support operational requests within agreed service levels
• Prepare detailed shift-handover notes
• Assist with media coverage reports and team documentation
• Maintain internal communications tools, resources and team pages
• Keep process documents and knowledge resources up to date
• Support monitoring subscriptions and internal systems
• Attend regular team handovers, meetings and shift-sync sessions
• Contribute ideas to improve team processes and workflow continuity
• Support the wider team during busy or high‑profile news cycles

Typical Working Day

The role follows a structured, shift-based schedule.

Your time will typically be divided between:

• Monitoring news coverage and conducting media sweeps
• Managing and routing incoming press enquiries
• Completing reporting, documentation and operational support
• Preparing handovers for colleagues working across different time zones

Media sweeps may take place approximately every 30 minutes. You will work independently during your shift while remaining closely connected to the wider global Rapid Response Team.

Skills and Experience

• Strong news judgement and an interest in current affairs
• The ability to assess the relevance and urgency of developing stories
• Excellent attention to detail
• Strong organisational and prioritisation skills
• The ability to work independently with minimal supervision
• Confidence making quick and accurate decisions
• Excellent written and verbal communication skills
• The ability to produce concise and actionable summaries
• Experience managing multiple priorities and tight deadlines
• Good judgement when handling sensitive information
• The ability to remain calm and accurate during busy news cycles
• A proactive, dependable and collaborative approach
• Flexibility to work fixed shifts and provide occasional weekend coverage

Relevant Backgrounds: Applications are welcomed from candidates with experience in areas such as:

• Media monitoring
• News analysis
• Journalism or newsroom environments
• Public relations
• Press office support
• Corporate communications
• Media relations
• Reputation management
• Crisis communications
• Issues management
• Media intelligence or research

Experience within a large, international or fast-paced organisation would be advantageous.

Key Skills

News Judgement – You will need to quickly distinguish between routine media coverage and stories that could require immediate attention or escalation.
Deadline Management – You must be comfortable working to strict response times while maintaining accuracy and attention to detail.
Clear Communication – You will need to write concise summaries, provide useful context and route information accurately to the correct stakeholders.

What Success Looks Like

• Identifying relevant stories and emerging risks before they escalation
• Consistently meeting press enquiry response times
• Routing enquiries accurately on the first attempt
• Producing clear and comprehensive shift handovers
• Building an understanding of different PR teams and business areas
• Remaining accurate during high-volume news cycles
• Proactively identifying coverage patterns and emerging narratives
• Suggesting improvements to team processes, tools and resources

Why Apply?

• Work at the centre of a fast-moving global media environment
• Gain exposure to breaking news and corporate reputation management
• Support experienced global PR and communications teams
• Develop expertise in media monitoring, crisis communications and news assessment
• Work across topics including technology, retail, public policy, sustainability and corporate affairs
• Build highly transferable skills in stakeholder management, reporting and operational delivery
• Collaborate with colleagues across the UK, US and APAC regions

Additional Information

This is an office-based position in London and forms part of a global shift operation.
Working hours will be based around fixed coverage windows, and some weekend support will be required.
There may be potential for the assignment to be extended depending on business requirements, performance and budget; however, an extension cannot be guaranteed.