At a Glance
- Tasks: Manage high-value host escalations and ensure timely issue resolution.
- Company: Join a global brand with a focus on exceptional service.
- Benefits: Competitive pay, flexible office days, and a dynamic work environment.
- Other info: Opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Be the key link between hosts and management, making a real impact.
- Qualifications: 5+ years in account management or customer success, strong communication skills.
The predicted salary is between 24.03 - 24.03 £ per hour.
Market Coordinator
The Market Coordinator supports a Global Brand’s Host Services team across the UK, Nordics, Middle East & Africa by managing high-value host escalations and ensuring timely, high-quality issue resolution.
Acting as a key liaison between Hosts, Market Managers and internal teams, the role provides end-to-end case handling, diagnostics, and policy‑aligned resolutions while maintaining exceptional communication standards.
Key Responsibilities
- Handle high‑value Host escalations and provide clear, end‑to‑end resolution.
- Partner closely with Market Management field teams to diagnose urgent issues and strengthen processes.
- Maintain expert knowledge of Brand policies, brand‑risk topics and case‑resolution workflows.
- Triage and assign tickets efficiently, providing recommendations for streamlined resolution.
- Improve regional listing quality and contribute to increasing 5‑star guest experiences.
- Support in‑market events and manage stakeholder communication across regions.
- Conduct in‑depth research to address complex Host challenges.
- Meet SLA targets and maintain strong communication with internal and external partners.
- Required Skills & Experience
- 5+ years in account management, operations, customer success or similar.
- Proven experience managing high‑value, time‑sensitive customer escalations.
- Exceptional written and verbal communication, conflict resolution and multitasking skills.
- Strong analytical and problem‑solving abilities.
- Proficiency with Salesforce, G‑Suite; Jira preferred.
- Additional Details
- Location: London (office 2 days/week, ideally Tue & Thu)
- Contract: 12 months (03/03/2026 – 03/02/2027), 40 hours/week
- Pay: £24.03 per hour
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Market Coordinator in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Career Moves Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Career Moves Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Market Coordinator in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Career Moves Group.
How to prepare for a job interview at Career Moves Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Career Moves Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Career Moves Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
