At a Glance
- Tasks: Manage high-profile experiences and ensure seamless operations for guests and partners.
- Company: Global travel platform with a focus on innovative experiences.
- Benefits: Competitive pay of £38.60 per hour and opportunities for professional growth.
- Other info: Fast-paced environment with high visibility and exciting challenges.
- Why this job: Join a dynamic team and make an impact in the travel industry.
- Qualifications: 5+ years in operations management and strong organisational skills required.
The predicted salary is between 38.6 - 38.6 £ per hour.
A leading global travel platform is seeking an experienced EMEA Experiences Business Operations Manager to support the onboarding and execution of high-profile experiences involving globally recognised hosts, talent and partners. This is a high-visibility operational role where accuracy, discretion and exceptional attention to detail are essential. You will take ownership of the operational delivery behind these experiences, ensuring that hosts, guests, partners and internal teams receive a seamless and consistently high-quality service.
The successful candidate will be highly organised, confident managing multiple stakeholders and comfortable resolving issues in a fast-moving environment where the quality bar is exceptionally high.
Key Responsibilities
- Build, review and maintain accurate, high-quality experience listing pages.
- Support guest selection, vetting, communications and logistics.
- Handle confidential and sensitive information with discretion.
- Coordinate internal teams, external partners and third-party vendors.
- Keep all stakeholders aligned on timelines, actions and deliverables.
- Work closely with engineering teams to identify tooling requirements and operational gaps.
- Support system testing and advocate for appropriate fixes and improvements.
- Analyse the performance, results and impact of individual experiences.
- Identify, troubleshoot and resolve operational issues with urgency and sound judgement.
- Provide support during standard working hours and scheduled on-call periods.
- Maintain clear documentation covering workflows, processes and operational procedures.
- Manage multiple concurrent workstreams and competing deadlines.
- Ensure all work meets a consistently high standard before delivery.
Essential Skills and Experience
- At least five years of operations management experience.
- Bachelor's degree or equivalent practical experience.
- Exceptional attention to detail and a strong commitment to quality.
- Proven experience managing multiple projects, priorities and deadlines.
- Strong organisational and stakeholder-management skills.
- Excellent written and verbal communication skills in English.
- Strong problem-solving, troubleshooting and decision-making abilities.
- Ability to remain calm and effective in high-pressure situations.
- Experience coordinating internal teams, external partners and vendors.
- Strong Google Sheets skills.
- Confidence working with data, reporting and analytical tools.
- Ability to learn new systems, tools and detailed operational processes quickly.
Desirable Experience
- Experience within the technology sector.
- Experience in hospitality, travel, events or guest operations.
- Experience supporting VIPs, talent, high-profile partners or premium customer experiences.
- Familiarity with SQL, Tableau or Jira.
- Experience working closely with product or engineering teams.
The Ideal Candidate
You will be meticulous, proactive and highly dependable, with the confidence to take ownership of complex operational work. You will naturally notice issues others may miss, communicate clearly with a wide range of stakeholders and maintain high standards even when working under pressure. You will also be comfortable handling sensitive information and responding quickly when unexpected issues arise.
EMEA Experiences Business Operations Manager – 37462084 in London employer: Career Moves Group
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StudySmarter Expert Advice🤫
We think this is how you could land EMEA Experiences Business Operations Manager – 37462084 in London
✨Get Involved in Local Travel Events
Dive into local travel fairs and tourism expos happening in your area. These events are a fantastic way to meet industry professionals, learn about seasonal hiring, and even snag temporary roles on the spot. Don't forget to bring those business cards!
✨Join Travel and Tourism Groups
Connect with travel and tourism communities on platforms like Facebook or Meetup. These groups often share job opportunities and insider tips on temp roles. Plus, engaging with like-minded people can lead to recommendations directly at companies like Career Moves Group.
✨Showcase Your Travel Experience
Create a highlight reel of your travel experiences on a personal blog or social media. Show off your passion for the industry and your knowledge about popular destinations. A strong online presence can get you noticed by temp employers looking for enthusiastic candidates!
✨Apply Through Our Website
We urge you to check out our website for temp roles at great companies like Career Moves Group. It's where you can find the most up-to-date listings, and applying directly through us often gets your application in front of the right people!
We think you need these skills to ace EMEA Experiences Business Operations Manager – 37462084 in London
Some tips for your application 🫡
Show Off Your Travel Savvy:In the travel and tourism industry, it's important to highlight any personal travel experiences or knowledge of different destinations. We want to see how your adventures have shaped your understanding of the industry, so weave those stories into your CV and cover letter!
Highlight Relevant Certifications:If you’ve got any travel-related qualifications, like a Certificate in Travel and Tourism or First Aid training, make sure to include them. These show that you’re not just passionate, but also equipped with the know-how to handle various situations in a temporary role at Career Moves Group.
Flexibility is Key:Since this is a temporary position, it's a good idea to emphasise your availability and flexibility in your application. Make it clear that you're ready to jump in and take on different tasks, whether it's helping with bookings or providing excellent customer service.
Tailor Your Experience to the Role:Connect your skills and any previous roles to what Career Moves Group is looking for. Use the language from the job description to mirror their needs in your application. This helps you stand out as a candidate who’s not just interested but is also the perfect fit for this temporary gig!
How to prepare for a job interview at Career Moves Group
✨Showcase Your Customer Service Skills
In the travel and tourism industry, your ability to connect with customers is key. Think of specific examples or experiences where you went above and beyond for a customer. This not only shows your skills but also reflects your genuine passion for helping others enjoy their travels.
✨Knowledge of Travel Trends and Destinations
Get clued up on popular destinations, emerging trends like eco-tourism, or travel technology that's making waves. Being able to discuss these topics during your interview with Career Moves Group will not only impress them but will demonstrate that you're proactive and engaged with the industry.
✨Emphasise Your Adaptability
Since this is a temporary role, flexibility and adaptability are crucial. Be ready to share examples of times you've quickly adapted to changing situations or customer needs. This will show that you can handle the dynamic nature of the tourism sector.
✨Prepare for Scenario-Based Questions
Expect interviewers to throw some real-world scenarios your way, especially in customer service settings. Practise answering how you would handle an upset customer or plan an itinerary on short notice. This shows your thought process and problem-solving ability right on the spot!
