Internal Comms & Engagement Manager FTC

12 month FTC Hybrid – 3 days a week in Central London Office. The Communications & Engagement Lead is the hands-on delivery partner to the Director of Internal Communications & Engagement. You’ll work directly with the Director and across the P&C team.

KEY RESPONSIBILITIES

• Channels and Editorial Management
  • Own core internal communications channels and editorial calendar, keeping content planned, current and coordinated across the group.
  • Support management of external website where required, ensuring content is accurate.
• Campaigns and Events
  • Support delivery of colleague communications for key business priorities and change programmes.
  • Lead values recognition campaigns and other culture-building initiatives.
• Internal Brand and Colleague Experience
  • Bring internal brand to life across the moments that matter most to colleagues.
  • Lead the rollout of internal brand across key colleague touchpoints — onboarding materials, templates, intranet, leader communications packs and recognition content.
  • Review and update employee journey materials to ensure they are consistent, usable and genuinely reflective of culture.
• Listening and Engagement
  • Help close the loop between what colleagues tell us and what we do about it.
  • Lead communications for Survey cycles – helping colleagues understand why they are being asked, what has been heard and what is changing as a result.
  • Produce clear, timely action follow-up communications that close the loop between listening and doing.
  • Support workshops and engagement sessions where needed, helping facilitate and capture outputs.
• Content, Insight and Production
  • Use data and good production values to keep raising the bar on internal content.
  • Track and report on communications performance – using data and insight to make the function better, not just busier.
  • Develop engaging content formats including video, podcasts and creative production, supporting and contributing to the group’s existing podcast output.
  • Stay current on communications tools and trends, including practical use of AI to improve quality, reach and efficiency.
  • Build internal content capability over time – sharing approaches, developing templates and raising the bar on what good looks like.

Knowledge & Experience Required

• Strong writing skills — able to write for different voices, audiences and channels, with first drafts that don’t need substantial editing.
• Experience managing editorial planning, channel management and digital content, with a clear sense of what drives engagement and what doesn’t.
• Hands-on event and production experience.
• Digital confidence and curiosity — comfortable with emerging tools including AI, video and creative production.
• Proven experience in internal communications, employee engagement or a closely related communications role.
• Comfortable with data.
• Organised and reliable, collaborative and personable.
• Experience in a multi-divisional, international or fast-paced environment.
• Exposure to internal brand rollouts or culture-change communications.