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- Tasks: Manage high-value host escalations and ensure top-notch issue resolution.
- Company: Join a global brand with a focus on exceptional service.
- Benefits: Competitive pay, flexible office days, and a dynamic work environment.
- Why this job: Be the key link between hosts and teams, making a real impact.
- Qualifications: 5+ years in customer success or account management required.
- Other info: Great opportunity for growth in a fast-paced, supportive setting.
The predicted salary is between 24 - 32 £ per hour.
The Market Coordinator supports a Global Brand’s Host Services team across the UK, Nordics, Middle East & Africa by managing high-value host escalations and ensuring timely, high-quality issue resolution. Acting as a key liaison between Hosts, Market Managers and internal teams, the role provides end-to-end case handling, diagnostics, and policy-aligned resolutions while maintaining exceptional communication standards.
Key Responsibilities
- Handle high-value Host escalations and provide clear, end-to-end resolution.
- Partner closely with Market Management field teams to diagnose urgent issues and strengthen processes.
- Maintain expert knowledge of Brand policies, brand-risk topics and case-resolution workflows.
- Triage and assign tickets efficiently, providing recommendations for streamlined resolution.
- Improve regional listing quality and contribute to increasing 5-star guest experiences.
- Support in-market events and manage stakeholder communication across regions.
- Conduct in-depth research to address complex Host challenges.
- Meet SLA targets and maintain strong communication with internal and external partners.
Required Skills & Experience
- 5+ years in account management, operations, customer success or similar.
- Proven experience managing high-value, time-sensitive customer escalations.
- Exceptional written and verbal communication, conflict resolution and multitasking skills.
- Strong analytical and problem-solving abilities.
- Proficiency with Salesforce, G-Suite; Jira preferred.
Additional Details
- Location: London (office 2 days/week, ideally Tue & Thu)
- Contract: 12 months (03/03/2026 – 03/02/2027), 40 hours/week
- Pay: £24.03 per hour
Market Coordinator in City of London employer: Career Moves Group
Contact Detail:
Career Moves Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Market Coordinator in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with various teams, being articulate and clear is key. Try mock interviews with friends or use online platforms to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of the team!
We think you need these skills to ace Market Coordinator in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Market Coordinator role. Highlight your experience in managing high-value escalations and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our needs. Be sure to mention your exceptional communication skills and any experience with conflict resolution.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex challenges in the past. We love seeing analytical minds at work, so don’t hold back on sharing those success stories that demonstrate your ability to resolve issues effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Career Moves Group
✨Know Your Brand Inside Out
Before the interview, dive deep into the brand's policies and values. Understanding their approach to host services and how they handle escalations will show that you're not just interested in the role but also in the brand itself.
✨Showcase Your Communication Skills
Since this role requires exceptional communication, prepare examples of how you've successfully resolved conflicts or managed high-value escalations in the past. Practise articulating these experiences clearly and confidently.
✨Demonstrate Analytical Thinking
Be ready to discuss how you approach problem-solving. Think of specific instances where your analytical skills made a difference in resolving complex issues. This will highlight your ability to diagnose urgent problems effectively.
✨Familiarise Yourself with Tools
If you're proficient with Salesforce, G-Suite, or Jira, make sure to mention it during the interview. If you have experience with similar tools, be prepared to explain how you used them to improve processes or manage escalations.