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For Companies At a Glance
- Tasks: Resolve challenging technical issues and mentor junior team members in a dynamic environment.
- Company: Join a leading tech firm focused on performance and instance availability.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a customer-centric team that values quality and innovation in tech support.
- Qualifications: Strong technical skills in databases, Java, and scripting languages; AI integration experience preferred.
- Other info: Must be flexible to work evenings and weekends as needed.
The predicted salary is between 50000 - 70000 £ per year.
Job Description
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Demonstrated ability to troubleshoot difficult technical issues
- Strong Experience with relational databases (e.g. MySQL, Oracle)
- Java experience
- Experience in one (or more) scripting languages: ?JavaScript, Python, Perl, Unix Shell, Windows Shell)
- Advanced Unix/Linux experience
- Working knowledge of the components in a web applications stack.
- Experience diagnosing performance degradation (e.g. explain plans, database tuning)
- Experience working well in a team environment while also being able to work productively while unsupervised
- Strong personal commitment to quality and customer service
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Ability to work with high-value customer administrators and developers
- Excellent time management skills
- Consistent ability to work evenings and weekends
- Understanding of basic networking and system administration
Preferred but not essential Skills:
- Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
- Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
- Advanced object oriented programming skills (Java strongly preferred).
- Deep understanding of JavaScript
- Demonstrated proficiency with the following Technical Skills
- Web Services (consuming or providing) (SOAP, REST)
- Data Extraction Technologies (e.g. JDBC, ODBC)
- Any bi-directional, automated integration between two systems
- TCP/IP, Networking knowledge
- Experience with Splunk
- Understanding of Simple Network Management Protocol (SNMP)
- Understanding of remote administration via SSH, SNMP, WMI, Powershell
- Experience in any of the technologies on this list: http://index.php?title=List_of_Available_Integrations
- Strong Familiarity with Eclipse IDE
- A fundamental understanding of ITSM, ITIL, and/or CMDB
36348876 - Technical Support Engineer employer: Career Moves Group
Contact Detail:
Career Moves Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 36348876 - Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as MySQL, Java, and various scripting languages. Having hands-on experience or projects that showcase your skills in these areas can set you apart during the interview process.
✨Tip Number 2
Since this role involves mentoring junior team members, be prepared to discuss any previous experience you have in training or guiding others. Highlighting your leadership skills can demonstrate your readiness for this responsibility.
✨Tip Number 3
Given the customer-facing nature of the role, practice articulating complex technical solutions in a clear and concise manner. You might want to prepare examples of how you've successfully communicated with clients or resolved their issues in the past.
✨Tip Number 4
Be ready to discuss your experience with AI integration in work processes. Think of specific instances where you've used AI tools or automated workflows to improve efficiency, as this is a key aspect of the role.
We think you need these skills to ace 36348876 - Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your technical skills, especially in Java, relational databases, and scripting languages, as well as your ability to troubleshoot complex issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technical support and your understanding of AI integration in work processes. Mention specific examples of how you've resolved challenging technical issues in the past.
Highlight Interpersonal Skills: Since this is a customer-facing role, emphasise your strong communication skills. Provide examples of how you've effectively communicated complex technical solutions to non-technical stakeholders.
Showcase Flexibility: Mention your willingness to work outside normal business hours, including evenings and weekends. This shows your commitment to customer service and your readiness to meet the demands of the role.
How to prepare for a job interview at Career Moves Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with relational databases, Java, and scripting languages. Highlight specific projects where you successfully troubleshot complex technical issues, as this will demonstrate your capability to handle the challenges of the role.
✨Demonstrate Customer-Facing Experience
Since this is a customer-facing role, share examples of how you've effectively communicated technical solutions to non-technical clients. Strong interpersonal skills are crucial, so be ready to illustrate your ability to build rapport and trust with customers.
✨Discuss AI Integration
Given the emphasis on leveraging AI in the job description, prepare to discuss any relevant experience you have with AI-powered tools or automating workflows. This shows that you can think critically about integrating new technologies into existing processes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when diagnosing performance degradation or troubleshooting technical issues, as this will showcase your analytical skills and approach to complex problems.
