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For Companies At a Glance
- Tasks: Support customers by resolving inquiries and technical issues via phone, email, and case logging.
- Company: Join a dynamic team supporting a globally growing customer base in a tech-driven environment.
- Benefits: Enjoy a competitive daily rate and the opportunity to work in a collaborative team setting.
- Why this job: Be part of a company that values customer experience and offers growth in tech skills.
- Qualifications: 2-4 years in IT or customer support, with strong communication and problem-solving skills required.
- Other info: This is a 6-month contract role based in Staines, Surrey.
The predicted salary is between 30000 - 42000 £ per year.
Customer Support Representative
Location: Staines, Surrey
Length: 6 months
Duration: 25/08/2025 – 25/08/2026
Rate: £162.67 per day (Inside IR35)
Hours: 40 hours per week
Role Overview:
Our client is currently seeking a motivated Customer Support Representative to join our Customer Support team, supporting our globally growing customer base. You shall be responsible for providing best-in-class support for the client platform, to ensure a positive customer experience. In this role you will:
- Log cases on the IT Service Desk and maintaining details of software / hardware problems detected.
- Provide initial triage technical support by answering customer inquiries, solving problems and providing product information via case, phone or e-mail in a timely efficient manner.
- Represent peers in Global Forums in Transfer of Information (TOI) and other training sessions.
- Escalating to internal or external support resources and Subject Matter Experts when necessary.
- Supporting users in the use of the client platform by providing necessary advice and/or training.
Skills & Experience:
- Prior experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment is highly desired.
- A good understanding of the client platform is an advantage
- Experience with using and troubleshooting SaaS applications
- Technical background and ability to learn and absorb technology quickly.
- Great written and verbal communication skill.
- Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis.
- The ability to communicate effectively with people at all levels.
- The ability to have difficult conversations with customers.
- The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
- Basic understanding of ITIL Skills and business processes.
- 2 – 4 years working within an IT environment
- The ability to work as part of a team and on their own initiative.
- Degree or experience in a Customer HUB or Customer Care function.
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36320513 – Customer Support Cummunications Representative employer: Career Moves Group
Contact Detail:
Career Moves Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 36320513 – Customer Support Cummunications Representative
✨Tip Number 1
Familiarise yourself with the client platform and its features. Understanding the software inside out will not only help you answer customer queries more effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your technical troubleshooting skills, especially in a SaaS environment. Being able to quickly diagnose and resolve issues will set you apart from other candidates and show that you can provide first-call resolutions.
✨Tip Number 3
Practice your communication skills, both written and verbal. Since you'll be dealing with customers directly, being able to convey information clearly and empathetically is crucial for success in this role.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace 36320513 – Customer Support Cummunications Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, particularly in SaaS or enterprise software environments. Emphasise any technical skills and your ability to resolve issues efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your understanding of the client platform. Mention specific experiences where you successfully handled customer inquiries or resolved technical issues.
Highlight Communication Skills: Since great written and verbal communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with customers and colleagues.
Showcase Problem-Solving Abilities: Include instances in your application where you triaged technical support issues or provided training to users. This will illustrate your capability to handle difficult conversations and ask precise questions to identify problems.
How to prepare for a job interview at Career Moves Group
✨Showcase Your Customer Support Experience
Make sure to highlight your previous experience in customer support roles, especially in SaaS or Enterprise Software environments. Be ready to discuss specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Technical Proficiency
Since the role requires troubleshooting SaaS applications, be prepared to talk about your technical background. Share instances where you've quickly learned new technologies or solved technical problems, as this will show your ability to adapt and learn.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. During the interview, focus on how you can convey complex information in an understandable way, especially when discussing past experiences.
✨Prepare for Difficult Conversations
The job may involve having tough conversations with customers. Think of examples where you've handled challenging situations effectively. Discuss your approach to maintaining professionalism and empathy while resolving conflicts.
