At a Glance
- Tasks: Coordinate and develop authentic customer stories for marketing and social media.
- Company: Join a globally recognised consumer technology brand in London.
- Benefits: Competitive daily rate, potential for contract extension, and collaborative team environment.
- Other info: Great opportunity for career growth in a dynamic, international setting.
- Why this job: Perfect for storytelling enthusiasts looking to make an impact in content and social media.
- Qualifications: Experience in social media, PR, or content coordination with strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
We're supporting a global consumer technology brand seeking a Customer Story Coordinator to join their International Content & Social team. This role sits between Customer Stories and Social Media and is responsible for identifying, developing and coordinating authentic customer stories that can be used across marketing, PR and social channels.
This is an ideal opportunity for someone from a social media, community management, PR, communications or content coordination background who enjoys speaking with people, uncovering great stories and keeping multiple workstreams organised.
What You'll Be Doing
- Managing incoming customer story submissions
- Reviewing and assessing stories for marketing and social media potential
- Speaking directly with customers via phone, email and video calls
- Building rapport and uncovering the full story behind customer submissions
- Coordinating customer approvals, permissions and documentation
- Maintaining accurate records within internal systems
- Supporting content and social teams by identifying high-potential stories
- Managing content trackers, workflows and administrative processes
- Supporting filming sessions and customer content projects where required
We're Looking For Someone With
- Experience in social media, community management, PR, communications or content coordination
- Excellent communication and relationship-building skills
- Strong organisational skills and attention to detail
- Confidence speaking with customers and stakeholders
- An interest in storytelling and content marketing
- Ability to manage multiple priorities simultaneously
- Strong written English skills
- A proactive, self-starting attitude
Desirable
- Salesforce or CRM experience
- Content management or digital asset management experience
- Social media management tools such as Sprout Social
- Experience identifying customer stories, case studies or content opportunities
- Journalism, editorial or PR experience
Why Apply?
- Join a globally recognised consumer technology brand
- Work within a collaborative content and social team
- Gain exposure to international campaigns and customer storytelling projects
- Long-term opportunity with strong extension potential
- Excellent opportunity for someone looking to develop within content, social and communications
Customer Story Coordinator in London employer: Career Moves Group I B CorpTM
As a Customer Story Coordinator at a globally recognised consumer technology brand located in the vibrant Liverpool Street area of London, you will thrive in a collaborative and dynamic work culture that values creativity and storytelling. The company offers excellent opportunities for professional growth within content and social media, alongside competitive pay and the potential for contract extension, making it an ideal environment for those passionate about engaging with customers and crafting compelling narratives.
Contact Details:
Career Moves Group I B CorpTM Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Story Coordinator in London
✨Tip Number 1
Get to know the company inside out! Research their values, recent campaigns, and customer stories. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your storytelling skills! Think about how you can share your own experiences in a way that highlights your skills and aligns with the role. Remember, it's all about making a connection!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. You never know who might give you the inside scoop!
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Story Coordinator in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Story Coordinator role. Highlight your experience in social media, PR, or content coordination, and show us how your skills align with what we're looking for.
Show Off Your Storytelling Skills:Since this role is all about uncovering and sharing customer stories, give us a taste of your storytelling abilities. Include examples of how you've successfully communicated narratives in past roles, whether through written content or direct interactions.
Be Organised:We love a candidate who can juggle multiple tasks! In your application, mention any tools or methods you use to stay organised, especially when managing projects or coordinating with different teams. This will show us you're ready for the fast-paced environment.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Career Moves Group I B CorpTM
✨Know Your Customer Stories
Before the interview, dive deep into the types of customer stories that resonate with the brand. Familiarise yourself with their previous campaigns and think about how you can contribute to their storytelling efforts. This will show your genuine interest and understanding of the role.
✨Show Off Your Communication Skills
Since this role involves speaking directly with customers, practice articulating your thoughts clearly and confidently. Prepare examples of how you've built rapport in past roles, whether through phone calls, emails, or video chats. This will demonstrate your ability to connect with people effectively.
✨Organisational Skills are Key
Be ready to discuss how you manage multiple priorities and keep everything organised. Bring examples of tools or methods you use to track projects and workflows. This will highlight your attention to detail and ability to juggle various tasks, which is crucial for this position.
✨Prepare Questions About the Role
Think of insightful questions to ask during the interview. Inquire about the team dynamics, the types of stories they’re looking to develop, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
