Order to Cash (OTC/O2C) Coordinator

CMG are excited to be working with one of the most prestigious and recognised media brands in the world who are looking to onboard a temporary OTC coordinator in their head office in London.

This is a temporary opportunity so candidates must be immediately available or on short notice and happy to commute into central London 4 days a week.

Working closely with the O2C Manager, this role supports the end-to-end Order to Cash process, partnering with commercial teams and finance colleagues to drive accurate billing, effective cash collection, and strong customer relationships. The position plays a key role in achieving cash flow objectives and ensuring outstanding balances are managed proactively.

Duties:

• Coordinate with billing, AR, and sales teams to ensure adjustments to discrepancies, revenue recognition, contract discounting
• Follow up with customers to ensure payments are made in a timely manner and Identify, track, manage, and investigate delinquent customer accounts.
• Analyze and resolve billing discrepancies; select an appropriate course of action that typically involves resolution resulting in client payment.
• Work closely with customers to negotiate payment arrangements on aged receivables/invoices
• Keep records of all customer communications to build individual debtor cases
• Drive cash collection and reduce local market DSO / debtor position
• Use Workday to monitor and update outstanding accounts
• Reviewing and monitoring customer payment histories and credit limits
• Ensure accurate application of cash remittances.
• Ensure account receivable activities and entries posted.
• Process suspension and reinstatement of accounts in line with credit policies.
• Support creation and production of aged debtors, credit and collections reports
• Supports monthly close and account reconciliation process.
• Maintain the Customer credit checking and review processes.

Who you are:

• Thorough understanding of the end to end Order to Cash cycle, encompassing invoicing, collections and cash applications
• Diplomacy for discussing sensitive matters tactfully
• Negotiation skills for convincing customers to meet their financial commitments
• Conflict resolution for calming hostile non-paying customers
• Bookkeeping and numeracy for determining outstanding payments and appropriate payment instalments
• Intermediate to Advanced Excel skills
• Proficient in ERP systems (e.g. SAP, Oracle Workday, or similar)
• Ability to work autonomously and collaboratively in a fast-paced environment.
• Sound knowledge of financial regulations and practices.
• Significant experience within an Accounts Receivable role / Proven experience and understanding of AR (billing, allocating cash and chasing)

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