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- Tasks: Join our team to provide exceptional customer service at our electrical wholesale trade counter.
- Company: We're a leading electrical wholesale showroom in Leeds, thriving for over 25 years.
- Benefits: Enjoy a competitive salary, great holidays, and the chance to work in a dynamic environment.
- Why this job: Be part of a growing team that values creativity and customer satisfaction in a fun atmosphere.
- Qualifications: Passion for lighting and design, excellent communication skills, and a proactive attitude are essential.
- Other info: Ideal for those with retail or B2B experience looking to make an impact.
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. You will be joining the Leeds based electrical wholesale showroom specialising in everything to do with lighting and electrical accessories. Having taken the industry by storm over 25 years ago, they are now expanding the team to meet increasing customer demand with a trade counter super star who thrives on providing an exceptional customer experience.
You will naturally:
- Exceed customers’ expectations and keep our customer service standards maintained
- Handle inbound telephone calls, e-mails and online correspondence through Live Chat with customers
- Support all aspects of the sales journey from product queries, advice and aftersales care
- Process customer returns and exchanges
- Take ownership of any delivery issues, finding suitable solutions for everything that falls on your plate
- Providing prompt, efficient and consistent information and communication in line with company policy
- Liaise with couriers to ensure best service is maintained
- Build a strong relationship with the product and marketing teams
So who are we looking for? Are you an awesome customer success advisor with a can-do attitude who can handle day to day challenges and offer creative solutions to customers looking for their customer furniture piece? A great team player? Confident to communicate with customers but also with our purchasing, product and marketing departments as their direct line of communications to customer feedback? Then we are looking for you.
You have:
- A passion for lighting, design, retail and DIY
- Perfect English spoken and written communication skills
- The ability to build a rapport with people quickly and effectively
- A professional and pro-active attitude with exceptional attention to detail
- Excellent organisational skills and a passion for providing outstanding customer service
- Be able to problem solve quickly and take ownership comfortably
- Confident, resilient and assertive decision-making skills
- Great MS Office skills
- Ideally have Customer Service experience
- Experience in a B2B or trade counter environment or retail environment
Competitive salary depending on experience. Great benefits/holidays package.
Trade counter - electrical wholesale employer: Career-minded People
Contact Detail:
Career-minded People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade counter - electrical wholesale
✨Tip Number 1
Familiarise yourself with the latest trends in lighting and electrical accessories. Being knowledgeable about the products will not only help you answer customer queries effectively but also demonstrate your passion for the industry during any conversations.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing different scenarios with a friend can help you become more confident in providing solutions and maintaining a positive customer experience.
✨Tip Number 3
Network with professionals in the electrical wholesale industry. Attend local trade shows or join relevant online forums to connect with others who can provide insights and potentially refer you to opportunities at companies like us.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've handled challenging customer situations in the past. This will highlight your ability to take ownership and find creative solutions, which is crucial for this role.
We think you need these skills to ace Trade counter - electrical wholesale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in retail or trade counter environments. Emphasise any specific skills related to lighting, design, or DIY that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to exceed customer expectations. Mention your problem-solving skills and how you can contribute to maintaining high customer service standards.
Showcase Communication Skills: Since perfect English communication is crucial, ensure your application is free from grammatical errors. Use clear and concise language to demonstrate your written communication skills.
Highlight Relevant Experience: If you have experience in a B2B or trade counter environment, make sure to detail this in your application. Provide examples of how you've successfully handled customer queries and built rapport with clients.
How to prepare for a job interview at Career-minded People
✨Show Your Passion for the Industry
Make sure to express your enthusiasm for lighting, design, and retail during the interview. Share any personal experiences or projects that showcase your interest in these areas, as this will demonstrate your genuine passion to the interviewer.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight situations where you exceeded customer expectations or resolved issues effectively, as this aligns perfectly with what the company is looking for.
✨Be Ready to Problem Solve
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to think on your feet and come up with creative solutions, especially in a retail or trade counter environment.
✨Communicate Clearly and Confidently
Since the role involves liaising with customers and various departments, practice clear and confident communication. Be prepared to discuss how you would handle different types of customer interactions, including phone calls, emails, and live chats.
