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- Tasks: Join our team to provide exceptional customer service at our electrical wholesale trade counter.
- Company: We're a leading electrical wholesale showroom in Leeds, thriving for over 25 years.
- Benefits: Enjoy a competitive salary, great holiday package, and potential for remote work.
- Why this job: Be part of a dynamic team that values creativity and customer satisfaction in a fun environment.
- Qualifications: Passion for lighting and design, excellent communication skills, and customer service experience preferred.
- Other info: Ideal for those who love DIY and want to make a difference in customer experiences.
Join the Leeds-based electrical wholesale showroom specialising in lighting and electrical accessories. We are expanding our team to meet increasing customer demand with a trade counter superstar who thrives on providing an exceptional customer experience.
- Exceed customers’ expectations and maintain our customer service standards
- Handle inbound telephone calls, e-mails, and online correspondence through Live Chat with customers
- Support all aspects of the sales journey from product queries, advice, and aftersales care
- Process customer returns and exchanges
- Take ownership of any delivery issues, finding suitable solutions
- Provide prompt, efficient, and consistent information and communication in line with company policy
- Liaise with couriers to ensure the best service is maintained
- Build a strong relationship with the product and marketing teams
We are looking for someone who:
- Has a passion for lighting, design, retail, and DIY
- Possesses perfect English spoken and written communication skills
- Can build rapport with people quickly and effectively
- Has a professional and proactive attitude with exceptional attention to detail
- Demonstrates excellent organisational skills and a passion for providing outstanding customer service
- Can problem-solve quickly and take ownership comfortably
- Exhibits confident, resilient, and assertive decision-making skills
- Has great MS Office skills
- Ideally has customer service experience
- Has experience in a B2B or trade counter environment or retail environment
Competitive salary depending on experience and great benefits/holidays package.
Trade counter - electrical wholesale employer: Career-minded People
Contact Detail:
Career-minded People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade counter - electrical wholesale
✨Tip Number 1
Familiarise yourself with the latest trends in lighting and electrical accessories. Being knowledgeable about the products will not only boost your confidence but also help you engage customers effectively, showcasing your passion for the industry.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you become more comfortable in handling inquiries and providing solutions, which is crucial for a trade counter role.
✨Tip Number 3
Network with professionals in the electrical wholesale industry. Attend local trade shows or join online forums to connect with others, as this can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing examples of past experiences where you've successfully resolved customer issues. This will show your potential employer that you can take ownership and handle challenges effectively.
We think you need these skills to ace Trade counter - electrical wholesale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in retail or trade counter environments. Emphasise any specific skills related to lighting, design, or DIY that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to exceed customer expectations. Mention your problem-solving skills and how you can contribute to maintaining high customer service standards.
Showcase Communication Skills: Since perfect English communication is crucial, ensure your application is free from grammatical errors. Use clear and concise language to demonstrate your written communication skills effectively.
Highlight Relevant Experience: If you have experience in a B2B or trade counter environment, make sure to detail this in your application. Provide examples of how you've successfully handled customer queries and built rapport with clients.
How to prepare for a job interview at Career-minded People
✨Show Your Passion for the Industry
Make sure to express your enthusiasm for lighting, design, and DIY during the interview. Share any personal experiences or projects that highlight your interest in these areas, as this will resonate well with the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Be ready to discuss specific situations where you exceeded customer expectations or resolved issues effectively.
✨Highlight Problem-Solving Abilities
Think of scenarios where you've had to solve problems quickly and efficiently. Discuss your thought process and the steps you took to find solutions, as this role requires a proactive approach to challenges.
✨Practice Communication Skills
Since the role involves liaising with customers and various departments, practice articulating your thoughts clearly and confidently. Consider doing mock interviews to refine your spoken communication skills and ensure you can build rapport easily.
