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- Tasks: Join our trade counter team, assisting customers and managing sales inquiries daily.
- Company: We're a dynamic electrical wholesale and lighting showroom based in Leeds.
- Benefits: Enjoy competitive pay, great holiday packages, and opportunities for remote work.
- Why this job: Be part of a rapidly expanding company with a focus on customer satisfaction and teamwork.
- Qualifications: Passion for lighting, strong communication skills, and retail experience preferred.
- Other info: This role offers plenty of room for growth within the company.
The predicted salary is between 24000 - 36000 £ per year.
Trade counter retail super star! You will be joining the Leeds based electrical wholesale/lighting showroom. Busy and varied role involving:
- Welcome and assist on the trade counter. Exceed customers’ expectations and keep our customer service standards maintained.
- Handle inbound telephone calls, e-mails and online correspondence. Ordering new stock.
- Support all aspects of the sales journey from product queries, advice and aftersales care.
- Process customer returns and exchanges.
- Take ownership of any delivery issues, finding suitable solutions for everything that falls on your plate.
- Providing prompt, efficient and consistent information and communication in line with company policy.
- Liaise with couriers to ensure best service is maintained.
- Loads of scope to progress with the company as it is rapidly expanding.
So who are we looking for? Are you an awesome customer success advisor with a can-do attitude who can handle day to day challenges and offer creative solutions to customers looking for their customer furniture piece? A great team player? Confident to communicate with customers but also with our purchasing, product and marketing departments as their direct line of communications to customer feedback? Then we are looking for you.
You have:
- A passion for lighting, design and retail.
- Clear spoken and written communication skills.
- The ability to build a rapport with people quickly and effectively.
- A professional and pro-active attitude with exceptional attention to detail.
- Excellent organisational skills and a passion for providing outstanding customer service.
- Be able to problem solve quickly and take ownership comfortably.
- Confident, resilient and assertive decision-making skills.
- Great MS Office skills.
- Ideally have Customer Service experience.
- Experience in a B2B or trade counter environment or retail environment.
Competitive salary depending on experience. Great benefits/holidays package.
Trade Counter - Electrical employer: Career-minded People
Contact Detail:
Career-minded People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter - Electrical
✨Tip Number 1
Familiarise yourself with the latest trends in lighting and electrical products. Being knowledgeable about the products we offer will not only help you engage with customers but also demonstrate your passion for the industry during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you become more confident in handling queries and providing solutions, which is crucial for a trade counter role.
✨Tip Number 3
Research our company values and customer service standards. Understanding what we stand for will allow you to align your answers and showcase how you can contribute to maintaining our high customer service expectations.
✨Tip Number 4
Prepare examples from your past experiences that highlight your problem-solving skills and ability to handle customer issues. Being able to share specific instances where you've excelled in customer service will set you apart from other candidates.
We think you need these skills to ace Trade Counter - Electrical
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in a retail or trade counter environment. Emphasise any specific skills related to electrical products or lighting design.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for lighting and design. Mention how your previous experiences align with the responsibilities of the role and demonstrate your proactive attitude towards customer service.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers and colleagues in past roles. Highlight your ability to build rapport and handle inquiries efficiently.
Demonstrate Problem-Solving Abilities: Include specific instances where you've successfully resolved customer issues or improved processes. This will show your potential employer that you can take ownership of challenges and find creative solutions.
How to prepare for a job interview at Career-minded People
✨Show Your Passion for Lighting and Design
Make sure to express your enthusiasm for lighting and design during the interview. Share any personal experiences or projects that highlight your interest in these areas, as this will resonate well with the company's focus.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you exceeded customer expectations or resolved issues effectively, as this role heavily relies on strong customer interaction.
✨Be Ready to Problem Solve
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to take ownership of a challenge and how you found creative solutions. This will showcase your proactive attitude and resilience.
✨Communicate Clearly and Confidently
Practice clear and concise communication, both verbally and in writing. Since the role involves liaising with various departments and customers, demonstrating your ability to communicate effectively will be crucial.
