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- Tasks: Assist customers via email and manage queries efficiently.
- Company: Join a supportive team in a dynamic work environment.
- Benefits: Earn £12.71 per hour with flexible part-time hours.
- Other info: No prior experience needed; just bring your enthusiasm!
- Why this job: Gain valuable experience in customer service while working part-time.
- Qualifications: Good IT skills and confident email communication required.
We are looking for a reliable and organised Customer Service Assistant to join our team on a part-time basis.
Duties Include:
- Responding to customer emails professionally and efficiently
- Using a warehouse management/customer service system
- Handling customer queries and order updates
- General administrative and customer support tasks
Requirements:
- Good IT skills
- Experience using Microsoft Office
- Confident with email communication
- Ability to learn and use warehouse/customer service systems (similar to Amazon customer service platforms)
- Good attention to detail and communication skills
Previous customer service experience is preferred but not essential.
To apply, please send your CV and a short message about your experience.
Customer Service Advisor in Eccles employer: Career Makers
Contact Detail:
Career Makers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Eccles
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for can help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle tricky situations or difficult customers, and be ready to share your thought process during the interview. We want to see your problem-solving skills in action!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows that you’re engaged and keen to learn more about the role and the company. Plus, it gives you a chance to find out if this job is the right fit for you too!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Advisor in Eccles
Some tips for your application 🫡
Craft a Catchy CV: Make sure your CV stands out! Highlight your relevant experience, especially any customer service roles you've had. We want to see how organised and reliable you are, so don’t forget to mention those skills!
Personalise Your Message: When you send your application, include a short message about your experience. This is your chance to show us your personality and why you’d be a great fit for our team. Keep it friendly and professional!
Show Off Your IT Skills: Since we’re looking for someone with good IT skills, make sure to mention any experience you have with Microsoft Office or similar systems. If you’ve used warehouse management systems before, let us know!
Double-Check Everything: Before hitting send, give your application a thorough once-over. Check for typos and ensure everything is clear and concise. Attention to detail is key in customer service, and we want to see that from the get-go!
How to prepare for a job interview at Career Makers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Assistant role. Familiarise yourself with the duties listed in the job description, like responding to customer emails and using warehouse management systems. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your IT Skills
Since good IT skills are a requirement, be prepared to discuss your experience with Microsoft Office and any other relevant software. If you've used similar customer service platforms before, mention them! We want to see that you can hit the ground running and adapt quickly to our systems.
✨Practice Your Email Communication
As you'll be handling customer queries via email, it's crucial to showcase your communication skills. Consider practising writing a few sample emails addressing common customer issues. This will not only boost your confidence but also give you concrete examples to discuss during the interview.
✨Attention to Detail is Key
During the interview, highlight your attention to detail. You might be asked situational questions where you need to demonstrate how you've handled tasks requiring precision. Share specific examples from your past experiences that illustrate your ability to stay organised and focused, especially when dealing with customer inquiries.