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- Tasks: Deliver top-notch customer service while supporting exciting marketing initiatives.
- Company: Join a friendly team at a well-established giftware and home décor wholesaler.
- Benefits: Enjoy a supportive environment, early finishes on Fridays, and skill development opportunities.
- Why this job: Be the voice of our brand and make a real impact in customer satisfaction and marketing.
- Qualifications: Experience in customer service or marketing, plus strong communication skills.
- Other info: Perfect for those looking to grow in a dynamic and creative role.
The predicted salary is between 28800 - 43200 £ per year.
Location: Manchester (Office-Based)
Hours: Monday – Thursday 9:00am–4:00pm, Friday 9:00am–3:00pm
Job Type: Full-Time
About Us: We are a well-established importer and wholesaler specialising in giftware, home décor, and memorial ornaments. Our products bring comfort, beauty, and sentiment to homes and hearts across the UK. As our business continues to grow, we’re looking for a proactive and personable Customer Service & Marketing Associate to join our friendly Manchester-based team.
Role Overview: This role combines customer service excellence with hands-on marketing support. You’ll be the first point of contact for customers, helping with enquiries and orders, while also managing marketing activities such as email campaigns, social media content, and product promotions. Alongside this will be the back end management of our website.
Key Responsibilities:
- Customer Service:
- Respond to customer queries via phone and email in a prompt and professional manner
- Process orders and update customer records accurately including taking payments
- Handle complaints or returns with a positive, solution-focused attitude
- Liaise with warehouse/logistics teams and carriers to ensure timely delivery and resolution of any issues
- Maintain strong product knowledge to assist customers effectively
- Creating and sending regular email marketing campaigns
- Manage and update company website plus any social media platforms (Facebook, Instagram, etc.)
- Create basic content for marketing materials (product features, seasonal promotions, etc.)
- Monitor and report on campaign performance and customer feedback
- Support photo shoots or new product launches with content ideas and coordination
What We’re Looking For:
- Previous experience in a customer service or marketing support role
- Confident using Microsoft Office (Word, Excel, Outlook)
- Familiarity with email marketing platforms (e.g., Mailchimp etc.)
- Comfortable using social media for business purposes
- Strong written and verbal communication skills
- Organised, self-motivated, and able to manage multiple tasks
- Friendly, approachable, and customer-focused
Desirable but Not Essential:
- Experience in wholesale, retail, or home décor sectors
- Basic graphic design skills (e.g., Canva or Photoshop)
- Understanding of CRM or stock management systems
What We Offer:
- A supportive and down-to-earth team environment
- Early finish every Friday
- Opportunities to grow your skills in both customer service and marketing
Customer Service & Marketing Associate in Broughton employer: Career Makers
Contact Detail:
Career Makers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Marketing Associate in Broughton
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent marketing campaigns. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you'd handle common queries or complaints. Being able to demonstrate your problem-solving abilities will really impress them!
✨Tip Number 3
Show off your marketing savvy! Prepare some ideas for social media content or email campaigns that could work for them. This proactive approach will highlight your creativity and enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our friendly Manchester-based team.
We think you need these skills to ace Customer Service & Marketing Associate in Broughton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love a friendly and approachable vibe, so don’t be afraid to show us who you are. A little warmth can go a long way in customer service roles.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or marketing. We want to see how your skills align with what we’re looking for, so be specific about your past roles and achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Avoid jargon and make sure your key points stand out – we want to get to know you quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Career Makers
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, values, and what makes them unique in the giftware and home décor market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think of specific situations where you resolved complaints or went above and beyond for a customer. This will demonstrate your proactive and solution-focused attitude, which is key for this role.
✨Be Ready to Discuss Marketing Strategies
Since the role involves marketing support, be prepared to talk about any relevant experience you have with email campaigns or social media management. Bring ideas on how you could contribute to their marketing efforts, like potential email content or social media strategies that align with their brand.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming marketing campaigns, or how they measure success in customer service. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
