DVF are supporting a Leading Global Law Firm looking for a Technology Support Analyst.
About the Role
The Technology Support Analyst I is an integral part of this Firms Technology & Information Services team. This role will be responsible for providing support to the office regarding the resolution of complex desktop, notebook, and remote computing issues, while troubleshooting problems involving hardware, systems software, and applications software. This role will be located in their London office.
Responsibilities & Qualifications
Other key responsibilities include:
- Providing support to desktop and notebook systems, hardware, and customer related services; Cisco VOIP administration, and associated equipment related to these systems and applications; providing support to printers and Multi-Functional Device (MFD) hardware and settings
- Providing assistance to end users for firm-approved applications using a variety of different methods, software includes: Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, Bighand Digital Dictation, Remote Computing (VMware and VPN), and other applications as deemed necessary
- Keeping abreast of new technologies; reviewing appropriate Technology media sites
- Working with BlackBerry Enterprise Server, BlackBerry UEM, and BlackBerry Work to support our mobile platform; quickly assessing situations and providing solutions for remote access issues
- Setting up, configuring, and installing software on PC computers, notebook computers, printers, and networking equipment
We’d love to hear from you if you:
- Possess expert knowledge and proficiency in a wide variety of software programs, including Windows 10 and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage, iManage Work 10, and Litera ChangePro
- Demonstrate expert knowledge of standard hardware components and peripherals
- Display the ability to develop knowledge of firm templates and macros, the intranet, and other custom firm applications and tools
And have
- A high school diploma or an equivalent
- A bachelor’s degree in Computer Science or Information Systems, preferably
- Technology support experienceExperience in installations and upgrades, training and technical documentation
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Technology Support Analyst employer: Career Legal
Join a leading international law firm that prioritises innovation and excellence in legal service delivery. With a hybrid working model and a strong focus on employee development, you will have the opportunity to influence strategic operations while enjoying a supportive work culture that values collaboration and continuous improvement. This role not only offers competitive salary and benefits but also places you at the forefront of transforming legal services, making it an ideal environment for ambitious professionals seeking meaningful career growth.
