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- Tasks: Manage and improve the firm's CRM system while supporting marketing initiatives.
- Company: Join a top-tier international law firm with a collaborative and ambitious culture.
- Benefits: Enjoy hybrid working, continuous development opportunities, and a supportive team environment.
- Why this job: Be part of a high-performing team that values growth and innovation in a fast-paced setting.
- Qualifications: Strong CRM experience, excellent attention to detail, and familiarity with data protection practices required.
- Other info: Opportunity to deliver training and support global teams in a dynamic legal environment.
The predicted salary is between 42000 - 84000 £ per year.
This is a unique opportunity to join a top-tier international law firm with international offices. You’ll be part of a global Marketing & Business Development team where the culture is collaborative, supportive and ambitious—offering continuous development opportunities and the chance to grow your career in a high-performing environment.
The firm are looking for a Senior CRM Executive. In this role, you will take responsibility for the maintenance, configuration and continuous improvement of the firm’s CRM system across their global offices.
You’ll play a key part in supporting marketing and BD initiatives by ensuring data quality, managing technical updates, onboarding new users, and training staff to get the most out of the system. This is a fantastic opportunity for someone with strong CRM knowledge and excellent attention to detail, who thrives in a collaborative and fast-paced environment.
Key Responsibilities- Maintain, configure and improve the CRM (InterAction) system to support firmwide initiatives.
- Oversee CRM data change requests and manage data quality across all offices.
- Coordinate with IT teams and developers on integrations, migrations and troubleshooting.
- Manage onboarding of new hires, teams and office openings within the CRM.
- Support compliance with data protection policies and retention strategies.
- Liaise with external vendors and maximise the use of CRM add-ons.
- Deliver CRM training to new starters and marketing staff globally.
- Plan and run workshops and create supporting materials (e.g. guides, tipsheets).
- Develop internal newsletters or bulletins to raise awareness and share best practice.
- Upskill and support Data Stewards with CRM knowledge.
- Provide CRM support for wider business and IT projects.
- Assist with CRM upgrades and rollouts of new features or modules.
- Deliver useful reports and insights for marketing and business development.
- Act as a key contact for technical queries with IT and external suppliers.
Essential:
- Strong experience working with a CRM system (InterAction highly desirable).
- Previous experience in a professional services environment (legal, finance, consulting, etc.).
- Excellent knowledge of Microsoft Excel and Word.
- Detail-oriented with a proactive, problem-solving mindset.
- Confident communicator with strong organisational skills.
- Familiarity with data privacy and protection best practices (e.g. GDPR).
Desirable:
- Experience managing CRM-related projects or system upgrades.
- Training delivery or coaching experience.
- Working knowledge of system integrations and data mapping.
Senior CRM Executive employer: Career Legal
Contact Detail:
Career Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CRM Executive
✨Tip Number 1
Familiarise yourself with the specific CRM system mentioned in the job description, which is InterAction. If you haven't used it before, consider taking online courses or watching tutorials to understand its features and functionalities.
✨Tip Number 2
Network with professionals who work in the legal or professional services sector. Attend industry events or join relevant online forums to gain insights into the role and the skills that are highly valued in this field.
✨Tip Number 3
Prepare to discuss your experience with data quality management and compliance with data protection policies like GDPR. Be ready to share specific examples of how you've ensured data integrity in previous roles.
✨Tip Number 4
Showcase your training and coaching abilities by preparing a brief outline of a training session you could deliver on CRM best practices. This will demonstrate your proactive approach and ability to support team members effectively.
We think you need these skills to ace Senior CRM Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CRM systems, particularly InterAction if you have it. Emphasise your previous roles in professional services and any relevant projects you've managed.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the firm. Mention specific examples of how you've improved CRM systems or supported marketing initiatives in past positions.
Showcase Your Skills: Clearly outline your technical skills, especially your proficiency in Microsoft Excel and Word. Provide examples of how you've used these tools to enhance data quality or support business development.
Highlight Training Experience: If you have experience delivering training or workshops, make sure to include this in your application. Discuss how you've helped others understand and utilise CRM systems effectively.
How to prepare for a job interview at Career Legal
✨Showcase Your CRM Expertise
Make sure to highlight your experience with CRM systems, especially if you've worked with InterAction. Be prepared to discuss specific projects where you improved data quality or managed system upgrades.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for detail, share examples of how you've successfully managed data integrity in previous roles. This will show that you understand the importance of accuracy in CRM management.
✨Communicate Clearly
As a Senior CRM Executive, you'll need to liaise with various teams. Practice articulating your thoughts clearly and confidently, especially when discussing technical aspects of CRM systems and training delivery.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in CRM management and how you overcame them, particularly in a fast-paced environment.
