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- Tasks: Manage strategic client relationships and oversee daily activities globally.
- Company: Join an elite global law firm known for its excellence and innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and collaboration.
- Why this job: Be part of a team that prioritises client satisfaction and drives impactful initiatives.
- Qualifications: Experience in client relationship management, preferably in law or professional services.
- Other info: This role is perfect for proactive individuals ready to make a difference.
The predicted salary is between 48000 - 72000 £ per year.
This is an exciting opportunity with an elite global law firm. As Senior Client Relationship Manager, you will manage a portfolio of strategic clients, overseeing day-to-day client relationship activities globally. This role entails proactive engagement with clients, lead generation, strategic pitch support, financial analysis, client feedback management, and organising targeted client events. With a relentless focus on client satisfaction, you will collaborate closely with internal stakeholders and contribute to the overall success of the firm's global strategic client programme.
Responsibilities:
- Portfolio Management: Manage relationships with your clients, develop annual client plans, monitor financial performance, and ensure compliance with commercial terms.
- Lead Generation: Identify revenue-generating opportunities, build relationships, and leverage cross-selling opportunities within the portfolio.
- Strategic Pitches: Manage panel RFPs, pricing agreements, and global pitches in collaboration with internal teams.
- Client Feedback: Conduct regular feedback reviews and ensure timely actions are taken to address client concerns.
- Research & Intelligence: Analyse client businesses and market sectors, identify revenue opportunities, and disseminate key developments to client teams.
- Client Events & Inclusion: Organise client events aligned with strategic objectives, collaborate with internal teams, and support client inclusion initiatives.
- Best Practice: Share experiences, contribute to strategic projects, and collaborate with colleagues to develop and implement best practices.
Experience and Skills:
- Excellent client relationship management experience, preferably in a law firm or professional services environment.
- Strong strategic account planning and RFP management skills.
- Global perspective with the ability to work effectively across diverse cultures.
- Proactive, innovative, and results-oriented work style.
- Exceptional communication, influencing, and presentation skills.
- Team player with the ability to collaborate effectively with diverse teams.
- Strong prioritisation skills and the ability to add value in fast-paced environments.
This role offers a unique opportunity to drive client engagement initiatives and contribute to the success of the firm's Global Strategic Client Programme. If you are ready to take on this exciting challenge, please get in touch.
Senior Client Relationship Manager employer: Career Legal
Contact Detail:
Career Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Relationship Manager
✨Tip Number 1
Network with professionals in the legal and client relationship management sectors. Attend industry events, webinars, or local meetups to connect with individuals who can provide insights into the role and potentially refer you.
✨Tip Number 2
Familiarise yourself with the latest trends in client relationship management within law firms. Understanding current challenges and innovations can help you engage in meaningful conversations during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your strategic account planning and lead generation successes to demonstrate your fit for the role.
✨Tip Number 4
Research the firm’s existing client portfolio and recent initiatives. This knowledge will allow you to tailor your discussions and show your genuine interest in contributing to their global strategic client programme.
We think you need these skills to ace Senior Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management, particularly within law firms or professional services. Use specific examples that demonstrate your ability to manage portfolios and lead strategic initiatives.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the firm. Emphasise your proactive approach, innovative mindset, and how your skills align with their needs, especially in managing client relationships and driving engagement.
Highlight Relevant Skills: In your application, clearly outline your skills in strategic account planning, RFP management, and client feedback processes. Use bullet points for clarity and ensure you provide examples of how you've successfully applied these skills in previous roles.
Showcase Cultural Awareness: Given the global nature of the role, mention any experience you have working across diverse cultures. This could include language skills, international projects, or collaboration with global teams, which will demonstrate your ability to thrive in a multicultural environment.
How to prepare for a job interview at Career Legal
✨Showcase Your Client Management Experience
Be prepared to discuss your previous experience in managing client relationships, especially in a law firm or professional services environment. Highlight specific examples where you successfully developed client plans and monitored financial performance.
✨Demonstrate Strategic Thinking
During the interview, illustrate your ability to identify revenue-generating opportunities and how you've leveraged cross-selling in past roles. Use concrete examples to show your strategic account planning skills.
✨Prepare for RFP Discussions
Since the role involves managing panel RFPs and pricing agreements, be ready to talk about your experience with these processes. Discuss any successful pitches you've been involved in and what made them effective.
✨Emphasise Communication Skills
Exceptional communication is key for this role. Prepare to demonstrate your influencing and presentation skills through your responses. Consider sharing a story where your communication made a significant impact on a client relationship.
