At a Glance
- Tasks: Provide tech support for desktop, notebook, and remote computing issues in a dynamic law firm.
- Company: Join a leading global law firm with a focus on technology and innovation.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Exciting opportunities for growth in a fast-paced, tech-driven environment.
- Why this job: Make a real impact by solving tech challenges and supporting cutting-edge legal technology.
- Qualifications: Expertise in software like Windows 10, Microsoft Office 365, and tech support experience.
The predicted salary is between 31500 - 38500 £ per year.
DVF are supporting a Leading Global Law Firm looking for a Technology Support Analyst.
About the Role
The Technology Support Analyst I is an integral part of this Firms Technology & Information Services team. This role will be responsible for providing support to the office regarding the resolution of complex desktop, notebook, and remote computing issues, while troubleshooting problems involving hardware, systems software, and applications software. This role will be located in their London office.
Responsibilities & Qualifications
- Providing support to desktop and notebook systems, hardware, and customer related services; Cisco VOIP administration, and associated equipment related to these systems and applications;
- Providing support to printers and Multi-Functional Device (MFD) hardware and settings;
- Providing assistance to end users for firm-approved applications using a variety of different methods, software includes: Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, Bighand Digital Dictation, Remote Computing (VMware and VPN), and other applications as deemed necessary;
- Keeping abreast of new technologies; reviewing appropriate Technology media sites;
- Working with BlackBerry Enterprise Server, BlackBerry UEM, and BlackBerry Work to support our mobile platform; quickly assessing situations and providing solutions for remote access issues;
- Setting up, configuring, and installing software on PC computers, notebook computers, printers, and networking equipment.
We’d love to hear from you if you:
- Possess expert knowledge and proficiency in a wide variety of software programs, including Windows 10 and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage, iManage Work 10, and Litera ChangePro;
- Demonstrate expert knowledge of standard hardware components and peripherals;
- Display the ability to develop knowledge of firm templates and macros, the intranet, and other custom firm applications and tools.
And have:
- A high school diploma or an equivalent;
- A bachelor’s degree in Computer Science or Information Systems, preferably;
- Technology support experience;
- Experience in installations and upgrades, training and technical documentation.
Technology Support Analyst in London employer: Career Legal
Join a leading international law firm that prioritises innovation and excellence in legal service delivery. With a hybrid working model and a strong focus on employee development, you will have the opportunity to influence strategic operations while enjoying a supportive work culture that values collaboration and continuous improvement. This role not only offers competitive salary and benefits but also places you at the forefront of transforming legal services, making it an ideal environment for ambitious professionals seeking meaningful career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Support Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Career Legal values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Career Legal might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Career Legal!
✨Direct Apply to Career Legal
Let's not forget to apply directly through the Career Legal website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technology Support Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Career Legal.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Career Legal. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Career Legal
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
