At a Glance
- Tasks: Provide top-notch AV support and ensure seamless meetings in a dynamic law firm.
- Company: Leading City law firm offering a collaborative and professional environment.
- Benefits: Enjoy a 4-day work week, competitive salary, and opportunities for growth.
- Other info: Flexible role with a focus on teamwork and client engagement.
- Why this job: Join a vibrant team and enhance your tech skills while making a real impact.
- Qualifications: Experience with AV systems and excellent communication skills are essential.
The predicted salary is between 27800 - 31200 £ per year.
My client, a leading law firm based in the City, are seeking a Reception & AV Technician to join their existing team.
This role is 35 hours based over a 4 day week (Monday - Thursday).
This is a client facing role, where you will work closely with the Reception and Facilities teams providing support and guidance to ensure a professional AV service to the firm.
THE ROLE- Provide high-quality, client-facing AV support within the office
- Set up and support hybrid and in-person meetings and events
- Act as first point of contact for AV queries and troubleshooting
- Maintain and support meeting room technology and systems
- Conduct regular checks of AV equipment, identifying and resolving faults
- Coordinate repairs and maintenance with external AV suppliers
- Ensure all meeting rooms are fully operational and presentation ready
- Support installation and upgrades of AV equipment
- Maintain accurate records of AV equipment and maintenance activity
- Provide support and guidance to Front of House teams on AV usage
- Provide Front of House support where required, including direct client engagement
- Strong technical skills and experience of AV systems and meeting room technology (MTR and conferencing platforms such as Microsoft Teams, Zoom, Webex and Google Meet)
- Confidence in troubleshooting technical issues
- Basic networking knowledge (including IP addresses, MAC and DNS), with the ability to support cabling, data connectivity and remote system management
- Clear and professional communication skills
- A positive, proactive approach with the ability to use initiative
- Experience in a client-facing or customer service environment
- Ability to train and guide others in a clear and supportive way
- Well organised, with a methodical and detail-focused approach
- A flexible and adaptable attitude, with willingness to travel where required
- Strong team player who can also work independently
- Good working knowledge of Microsoft 365 applications
This role is a 35-hour week, typically worked over four days (Monday to Thursday) on a condensed hours basis. Working hours will generally fall between 7.30 am and 6.00 pm.
Please apply today for immediate consideration!
StudySmarter Expert Advice🤫
We think this is how you could land Reception & AV Technician - 4 DAY WEEK in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Legal. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Legal before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception & AV Technician - 4 DAY WEEK in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Legal:Your cover letter is your chance to shine! Tell us why you want to work at Career Legal specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Legal!
How to prepare for a job interview at Career Legal
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
