Head of Facilities Management in London

HEAD OF FACILITIES – LEADING UK LAW FIRM

LONDON

SALARY – HIGHLY COMPETITIVE PLUS EXTENSIVE BENEFITS

This is an exciting opportunity for a Head of Facilities to join the firm to develop and deliver their workplace and facilities strategy. The Head of Facilities is a key member of the business services leadership team and will provide strategic oversight of FM, workplace experience, health & safety, business continuity, vendor management and sustainability.

THE ROLE

• Oversee all facilities management activities within the firm's office.
• Manage contracted and in-house workplace services including catering, document services (post and repro), client reception and Records & Archives .
• Deliver a first-class working environment for employees and visitors.
• Implement service improvements and workplace innovations.
• Develop and implement the firm's workplace and facilities strategy.
• Ensure facilities operations support the firm's business strategy and growth plans
• Develop and manage facilities budgets, identifying opportunities for cost reduction and operational efficiencies.
• Oversee procurement and contracted management activities for cleaning, M&E maintenance, stationery and archives
• Maintain responsibility for all health, safety and environmental compliance.
• Oversee risk assessments, audits, emergency planning and incident management processes.
• Maintain business continuity and workplace resilience plans.
• Promote a culture of safety and well-being across the firm
• Manage relationships with landlords, managing agents and service providers.
• Lead procurement exercises and contract negotiations.
• Establish and monitor service level agreements and performance standards.
• Ensure suppliers meet contractual, regulatory and sustainability requirements.
• Drive the firm's workplace sustainability agenda (inc ISO 14001, ESOS and Carbon Footprint measuring and reduction)
• Identify opportunities to reduce environmental impact and improve resource efficiency.
• Support the firm's wider ESG objectives through workplace initiatives.
• Develop sustainability metrics and reporting processes.
• Lead, develop and mentor the facilities team.
• Foster a culture of service excellence, accountability and continuous improvement.
• Lead the planning and execution of the firm's upcoming office relocation project.
• Manage all phases of the move, including property selection support, workplace strategy, design development, fit-out, mobilisation and post-occupancy activities.
• Act as the primary liaison between the firm and external consultants, landlords, project managers and contractors.
• Develop and manage project budgets, timelines, risk registers and governance frameworks.
• Lead stakeholder engagement and change management activities throughout the relocation programme.
• Ensure business continuity and minimal disruption during the transition to the new office.

THE CANDIDATE

• Significant senior-level facilities management experience, ideally within a legal or professional services environment.
• Experience leading complex office relocations, fit-outs or major workplace transformation projects.
• Certified Membership of the Institute of Workplace and Facilities Management
• A proven track record of leading internal teams and outsourced service providers.
• Strong strategic planning and project management abilities.
• Excellent stakeholder management and influencing skills.
• Commerciality with strong financial management exposure.
• Strong knowledge of health and safety legislation and compliance requirements.
• Experience of workplace design, space planning and occupancy strategies.
• Excellent communication and change management skills.
• Strong analytical and problem-solving abilities.

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