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- Tasks: Support high-profile cases and provide exceptional client service in a dynamic environment.
- Company: Well-regarded professional services firm with a collaborative culture.
- Benefits: £26,000 salary, hybrid working, reimbursed travel, and strong training opportunities.
- Why this job: Make a meaningful impact while enjoying a great work-life balance.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: No degree needed; perfect for those seeking a supportive team environment.
The predicted salary is between 23400 - 28600 £ per year.
Liverpool | £26,000 + Benefits | Hybrid (2 Office Days / 3 WFH) | Permanent
I’m exclusively supporting a well-regarded professional services firm in their search for an Admin Assistant to join their busy and supportive Client Support Team in Liverpool. This is a fantastic opportunity to join a collaborative organisation in a role that is client-focused rather than traditional legal work. You’ll play a key part in supporting high-profile cases, working closely with senior team members and ensuring clients receive exceptional service throughout their journey.
The Role:
- Handling a high volume of inbound calls (up to 80 per day), assisting clients across various service areas.
- Managing calls that can sometimes involve sensitive and impactful matters (e.g., product liability and emissions claims).
- Acting as the main point of contact for clients, gathering information, providing updates, and ensuring all enquiries are handled efficiently.
- Liaising with senior staff and Partners to stay fully informed of case developments.
- Occasional reimbursed travel to another regional office may be required.
- Potential for shift work (to be discussed during the recruitment process).
The Team:
- A close-knit team of 8, including 3 team leads and a supportive, approachable manager.
- Collaborative environment with strong training and development opportunities.
What We’re Looking For:
- Proven customer service skills – ideally in a fast-paced, high-volume call environment.
- Strong communication skills and the ability to manage sensitive conversations professionally.
- Highly organised with excellent attention to detail.
- No degree required – this is not a pathway into legal positions.
The Offer:
- Hybrid working – 2 days in the Liverpool office and 3 days from home.
- Fully reimbursed travel when required.
- Permanent, stable role within a supportive team.
This is a unique opportunity to join a respected firm, where you’ll have a meaningful impact on high-profile projects, whilst enjoying a great work-life balance in a collaborative environment.
Legal Assistant in Liverpool employer: Career Legal
Contact Detail:
Career Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Assistant in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the legal field, especially those who work in client support roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Practice your phone skills! Since this role involves handling a high volume of calls, get comfortable with speaking clearly and confidently. Maybe do some mock calls with friends to build your confidence.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you’ve managed multiple tasks or handled sensitive situations. This will demonstrate that you’re ready for the fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Legal Assistant in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service experience and any relevant roles where you've handled sensitive conversations.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've excelled in fast-paced environments and how you can contribute to our supportive team.
Showcase Your Communication Skills: Since this role involves managing high volumes of calls, emphasise your strong communication skills. Mention any experience you have in handling sensitive matters professionally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Career Legal
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, especially handling high volumes of calls and managing sensitive conversations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position is client-focused, be prepared to discuss your previous customer service experience. Think of specific examples where you've handled challenging situations or provided exceptional service. This will highlight your ability to thrive in a fast-paced environment.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle sensitive matters or high-pressure situations. Practice responses to scenarios like dealing with upset clients or managing multiple inquiries at once. This will showcase your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or training opportunities. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers on a deeper level.
