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- Tasks: Handle high-volume client enquiries and support ongoing litigation.
- Company: Dynamic law firm known for impactful group litigation work.
- Benefits: Competitive salary, flexible working, and career development opportunities.
- Why this job: Join a supportive team and make a difference in clients' lives.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Opportunity for growth in a fast-paced, people-oriented environment.
The predicted salary is between 15600 - 36400 £ per year.
Location: Liverpool (2 days in-office, 3 days working from home)
Salary: £26,000 + benefits
Contract: Permanent, full-time
We are working exclusively on a Legal Assistant opportunity with a forward-thinking, client-focused law firm known for its impactful group litigation work. This firm offers a collaborative environment and a strong support structure, making it an excellent place for someone who thrives in a busy, people-oriented role.
About the Role
This is a high-volume, client-facing role, sitting at the heart of the firm’s client support team. You will act as the first point of contact for inbound client calls - up to 80 per day - across various high-profile cases. These include matters such as emissions claims and sensitive product liability work.
You will be actively involved in ongoing litigation, kept informed of developments, and will work closely with Partners and team leads to ensure clients are supported with accurate and timely information.
Key Responsibilities
- Handling a high volume of inbound client enquiries
- Liaising with Partners and team leads to stay informed on case progress
- Maintaining accurate records and updating clients with relevant information
- Providing professional and empathetic support, particularly in sensitive cases
- Occasional travel to the firm’s Manchester office (all expenses reimbursed)
Additional Information
- There may be occasional shift work; preferences will be considered when submitting candidates
- This is not a traditional legal support role and is well suited to individuals with a strong customer service or call-handling background
- There is scope to develop and grow within the team, with exposure to high-impact legal work
Candidate Requirements
- Previous experience in a client-facing or high-volume customer service role
- Strong communication skills with a calm, empathetic approach
- Able to manage and prioritise a busy workload
- Comfortable working in a target-driven environment
- Experience within legal, medical or similar regulated environments is advantageous but not essential
Immediate start Customer service assistant in Liverpool employer: Career Legal
Contact Detail:
Career Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Immediate start Customer service assistant in Liverpool
✨Tip Number 1
Get to know the company before your interview! Research their values, recent cases, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling up to 80 calls a day, it’s crucial to sound confident and calm. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your empathy! In a client-facing role, being able to connect with clients on a personal level is key. Think of examples from your past experiences where you’ve provided support in sensitive situations and be ready to share them.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Immediate start Customer service assistant in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any previous customer service roles, especially those in high-volume environments, to show us you’re the right fit for this busy role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background aligns with our needs. Don’t forget to mention your empathy and communication skills, as they’re key for this position.
Showcase Relevant Experience: In your application, be sure to include specific examples of how you've handled client enquiries or worked in a fast-paced environment. We want to see how you’ve thrived in similar situations and how you can bring that experience to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Career Legal
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you articulate your fit for the role and show that you're genuinely interested.
✨Practice Your Communication Skills
Since this role involves handling a high volume of client enquiries, practice your communication skills. Consider doing mock interviews with a friend or family member, focusing on clear and empathetic responses. This will help you feel more confident when discussing sensitive topics during the actual interview.
✨Prepare for Scenario Questions
Expect to be asked scenario-based questions that assess your problem-solving abilities and customer service skills. Think of examples from your past experiences where you successfully handled difficult situations or provided exceptional support. This will demonstrate your capability in a busy, client-facing role.
✨Show Enthusiasm for the Legal Field
Even if you don't have direct legal experience, showing enthusiasm for the legal field can set you apart. Research the firm’s recent cases or initiatives and be ready to discuss why you’re excited about the opportunity to work in a legal environment. This will reflect your commitment and eagerness to learn.