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- Tasks: Handle high-volume client enquiries and support ongoing litigation.
- Company: Dynamic law firm known for impactful group litigation work.
- Benefits: Flexible working, strong support structure, and career growth opportunities.
- Why this job: Be the first point of contact for clients and make a real difference.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Occasional travel to Manchester office with all expenses covered.
The predicted salary is between 28800 - 43200 £ per year.
Location: Liverpool (2 days in-office, 3 days working from home)
Contract: Permanent, full-time
We are working exclusively on a Legal Assistant opportunity with a forward-thinking, client-focused law firm known for its impactful group litigation work. This firm offers a collaborative environment and a strong support structure, making it an excellent place for someone who thrives in a busy, people-oriented role.
About the Role
This is a high-volume, client-facing role, sitting at the heart of the firm’s client support team. You will act as the first point of contact for inbound client calls - up to 80 per day - across various high-profile cases. These include matters such as emissions claims and sensitive product liability work. You will be actively involved in ongoing litigation, kept informed of developments, and will work closely with Partners and team leads to ensure clients are supported with accurate and timely information.
Key Responsibilities
- Handling a high volume of inbound client enquiries
- Liaising with Partners and team leads to stay informed on case progress
- Maintaining accurate records and updating clients with relevant information
- Providing professional and empathetic support, particularly in sensitive cases
- Occasional travel to the firm’s Manchester office (all expenses reimbursed)
Additional Information
- There may be occasional shift work; preferences will be considered when submitting candidates
- This is not a traditional legal support role and is well suited to individuals with a strong customer service or call-handling background
- There is scope to develop and grow within the team, with exposure to high-impact legal work
Candidate Requirements
- Previous experience in a client-facing or high-volume customer service role
- Strong communication skills with a calm, empathetic approach
- Able to manage and prioritise a busy workload
- Comfortable working in a target-driven environment
- Experience within legal, medical or similar regulated environments is advantageous but not essential
Customer Service Assistant in Liverpool employer: Career Legal
Contact Detail:
Career Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Liverpool
✨Tip Number 1
Get to know the company! Research their values, recent cases, and team structure. This will help you tailor your conversations and show that you're genuinely interested in being part of their client-focused environment.
✨Tip Number 2
Practice your call-handling skills. Since this role involves managing up to 80 calls a day, try role-playing with a friend or family member. Focus on staying calm and empathetic, especially when discussing sensitive topics.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the firm and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Assistant in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Assistant. Highlight any previous experience in high-volume customer service roles and showcase your communication skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our client-focused approach. Remember, we love a personal touch, so let your personality come through!
Showcase Relevant Experience: When filling out your application, don’t forget to mention any experience you have in regulated environments or handling sensitive cases. This will help us see how you can thrive in our busy, people-oriented role.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Career Legal
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Assistant role. Familiarise yourself with the responsibilities, especially handling high volumes of client enquiries and liaising with Partners. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
Since this role requires strong communication skills, prepare examples that highlight your ability to handle difficult conversations or provide empathetic support. Think of specific instances where you successfully managed client interactions, especially in sensitive situations.
✨Demonstrate Your Organisational Skills
With a busy workload and up to 80 calls a day, it's crucial to show how you manage your time effectively. Be ready to discuss your strategies for prioritising tasks and maintaining accurate records, as this will reassure them of your capability to thrive in a target-driven environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of cases you might be involved in, or how success is measured in this role. This shows your genuine interest and helps you assess if the firm is the right fit for you.
