Legal Receptionist

My client, a leading international law firm based in the City, are seeking a Receptionist to join their busy team

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THE ROLE

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• Delivering the professional greeting of clients and visitors to the highest standards from the reception desk; registering clients on arrival and calling partners/ hosts before escorting client to reception area and offering and supplying refreshments

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• Escorting clients to meeting rooms, ensuring all requirements and expectations are met

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• Managing the meeting room space, ensuring standards are maintained and all client areas are fully stocked and functional at all times.

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• Supporting all events with meet and greet and registration, maintaining the standard of meeting rooms

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• Checking all client meeting rooms before commencement of meetings to ensure standards are met

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• Maintaining constant presence within client meeting floor in a host capacity, monitoring general meeting room status; overrunning or short running meetings, communicating with other support teams for clearing and set ups and completing full detailed room checks

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• Booking, confirming and amending room-booking requests using booking system and communicate with various support services

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• Answering telephones and redirecting phone calls

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• Booking, amending and announcing taxis and deal professionally with any issues Working closely with AV team regarding set up of video, telephone conferencing and general equipment set ups

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• Daily communication with the Facilities team and liaising with the catering team regarding refreshments, lunches and dinners for meetings

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• Dealing professionally and efficiently with queries from external and internal users via email and phone

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• Maintaining neat and tidy reception area at all times

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• Maintaining stock levels for stationary in client meeting rooms

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• Maintaining a safe and secure working environment to ensure safety of employees, building and visitors/clients

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SKILLS AND EXPERIENCE

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• Front of house experience essential – ideally gained within large professional services or legal firm

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• Exceptional client services experience to a 5 star standard

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• High level attention to detail is a must to be able to deal with large, complex bookings

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• Ability to prioritise workload and be calm under pressure

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• Demonstrate a team player attitude at all times

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• Flexibility in both attitude and working hours is essential, working shifts and willing to step in when required, covering team absence when required.

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• Excellent timekeeping and attendance

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• Professional appearance at all times

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• Knowledge of modern room booking systems is required (Rendezvous, Manhattan, Condeco) with experience of booking complex meetings & block bookings

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• The candidate will be required to work on a shift rota based on 35 hours per week: Monday to Friday between hours of 7am and 7pm

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Please get in touch for immediate consideration!