Guest Services Team Leader
London
Up to £60,000
My client, a leading London law firm are looking for an experienced Guest Services Team Leader to join their team.
Key Duties
- Lead, motivate and inspire Guest Service Assistants and Room Booking Coordinators.
- Lead by example through a visible and hands-on approach.
- Coach, train and develop team members.
- Conduct performance reviews and coaching sessions.
- Support recruitment and onboarding. Guest Experience & Hospitality
- Deliver a five-star hospitality experience.
- Act as an ambassador for White & Case.
- Welcome and escort VIP guests.
- Anticipate guest needs and resolve issues proactively. Operational Excellence
- Take ownership of day-to-day operations. Manage bookings and visitor requirements.
- Work collaboratively with AV, Catering, Facilities, Security and Cleaning teams.
- Manage shift allocation and operational coverage. Duty Management
- Deputise for the Guest Services Manager.
- Act as an escalation point for operational issues.
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Guest Services Team Leader employer: Career Legal
Join a leading international law firm that prioritises innovation and excellence in legal service delivery. With a hybrid working model and a strong focus on employee development, you will have the opportunity to influence strategic operations while enjoying a supportive work culture that values collaboration and continuous improvement. This role not only offers competitive salary and benefits but also places you at the forefront of transforming legal services, making it an ideal environment for ambitious professionals seeking meaningful career growth.
