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- Tasks: Welcome clients and ensure meeting rooms are ready for a seamless experience.
- Company: Join a leading London law firm known for its professional environment.
- Benefits: Enjoy a dynamic workplace with opportunities for growth and development.
- Why this job: Be part of a team that values client interaction and creates lasting impressions.
- Qualifications: No specific experience required; just bring your enthusiasm and great communication skills.
- Other info: Immediate consideration for applicants, so don't wait to apply!
The predicted salary is between 28800 - 43200 £ per year.
My client, a leading London law firm, are looking for a guest services representative to join their growing team.
As a Guest Services Representative, you'll play a key role in delivering a seamless and welcoming experience to our clients, visitors, and colleagues.
Job responsibilities
- Meeting room readiness: Ensure all meeting rooms are properly prepared ahead of client and internal meetings, including cleanliness, layout, AV setup, catering setup, stationery supplies, and any specific client requirements.
- Client greeting: Welcome and escort clients and visitors to their designated meeting rooms, ensuring a warm and professional experience.
- Meeting room reservations: Book meeting rooms, visitor offices, and other space using EMS software, ensuring efficient use of space. Accurately record all meeting requirements, including catering, AV, and additional services to support a seamless meeting experience. Ensure that all required information is accurately captured to meet client and meeting needs.
- Visitor management: Register visitors in the Building Visitor Management system, ensuring smooth access, accurate records, and compliance with security protocols.
- Switchboard operations: Professionally answer and manage switchboard telephone calls, responding to queries and transferring calls as appropriate.
- Access control: Manage access to Kirkland floors when intercoms are used, verifying identities before granting entry.
- General administrative support: Provide adaptable support with day-to-day operational and administrative tasks as needed.
- Shift handover: Deliver clear and thorough handovers, noting key events, issues, and follow-ups for the other team member.
- Technical support coordination: Report and follow up on AV/IT and Facilities related technical issues, to ensure prompt resolution and minimal disruption.
Apply today for immediate consideration!
Guest Services Representative employer: Career Legal
Contact Detail:
Career Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Representative
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as EMS for booking meeting rooms. Having a good grasp of this tool will show your potential employer that you're ready to hit the ground running.
✨Tip Number 2
Practice your client greeting skills. Since you'll be the first point of contact for clients and visitors, a warm and professional approach is essential. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research the law firm and its culture. Understanding their values and how they operate can help you tailor your interactions during the interview, demonstrating that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare to discuss your organisational skills and how you handle multiple tasks simultaneously. As a Guest Services Representative, you'll need to juggle various responsibilities, so having examples ready will showcase your ability to manage time effectively.
We think you need these skills to ace Guest Services Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest services or similar roles. Emphasise skills such as customer service, communication, and any experience with administrative tasks or software like EMS.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the law firm. Mention specific responsibilities from the job description, such as meeting room management and visitor greeting, and explain how your background makes you a great fit.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as attention to detail, organisational abilities, and proficiency in handling switchboard operations. Use examples from past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for a Guest Services Representative.
How to prepare for a job interview at Career Legal
✨Know the Role Inside Out
Familiarise yourself with the responsibilities of a Guest Services Representative. Understand the importance of meeting room readiness, client greeting, and visitor management. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
As this role involves interacting with clients and colleagues, be prepared to showcase your communication skills. Practice clear and professional responses, and think of examples where you've successfully managed client interactions or resolved issues.
✨Demonstrate Attention to Detail
Highlight your ability to manage multiple tasks while paying attention to detail. Discuss how you ensure meeting rooms are set up correctly and how you handle administrative tasks efficiently. This is crucial for providing a seamless experience.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer. This shows your interest in the role and the company. You might ask about the team dynamics, training opportunities, or how success is measured in this position.
