At a Glance
- Tasks: Provide top-notch customer service and manage building-related issues in a dynamic law firm.
- Company: Leading international law firm based in the City with a collaborative environment.
- Benefits: Competitive salary, professional development, and a supportive team culture.
- Other info: Opportunity for growth and learning in a fast-paced corporate setting.
- Why this job: Join a vibrant team and make a real difference in facilities management.
- Qualifications: Experience in Facilities Management and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
My client, a leading international law firm based in the City, are seeking a Facilities Helpdesk Operator to join their Facilities team with a shift of 10am – 6pm.
THE ROLE
The Facilities Helpdesk Operator role is responsible for providing high quality customer service to the London Office by being the central point of contact for all building related issues. As well as managing the inbox, the operator is responsible for maintaining the CAFM system and its supporting systems. The role is an important interface with both internal teams like Office Services and Reception, and external service providers. They will be a good communicator at all levels, used to working within a corporate environment and familiar with all aspects of Facilities Management.
DUTIES
- Manage, control and monitor efficiently the day-to-day operation of the Helpdesk function.
- Effective management of all preventative maintenance (PPM) scheduling and reactive service calls, including logging of jobs, seeing through from start to completion, and escalating where appropriate.
- Update the internal client requesting facilities assistance on the status of their call, advising of any problems or issues with their request.
- Ensure all certification and supporting paperwork supplied is saved within the CAFM system and managed effectively within Helpdesk.
- Produce a variety of reports regularly, collation of statistics and any other reporting / analysis requested.
- Manage Helpdesk administration and facilitate training requirements.
- Carry out modifications and updates on system data regularly and maintain an effective filing system.
- Capture Events and associated requirements for efficient and smooth delivery of service.
- Management, uploading and amendment of asset information held in CAFM system and helpdesk operation.
- Liaise with external parties where required.
- Supporting the Facilities team in the management of services to the business.
THE CANDIDATE
A strong sense of clients’ needs and the ability to tailor approach to suit a wide range of supply and demand issues. You must have the ability to share best practice knowledge and experience. A ‘can-do’ approach, willingness to learn and extend the role above and beyond the job description, approachability, flexibility and a practical/common sense approach is required. Demonstrate integrity and professionalism; show a willingness to accept accountability; possess the ability to assess and understand the wider impact of actions and stay calm in demanding situations. You will need to work proactively to maintain a high quality of service using problem solving skills. Providing supervision and motivation of direct and indirect resources to complete tasks. You will have strong interpersonal skills and will actively seek to introduce yourself and improve lines of communication within the departments you work with. Working experience in a Facilities Management environment. Intermediate to advance IT literacy in Microsoft Office including MS Word, Excel and Outlook. Previous CAFM knowledge.
Please apply today for immediate consideration!
Facilities Helpdesk Operator in Sheffield employer: Career Legal
Join a prestigious international law firm in the heart of the City, where you will be part of a dynamic Facilities team dedicated to delivering exceptional service. With a strong emphasis on professional development and a collaborative work culture, this role offers opportunities for growth and learning within a supportive environment. Enjoy the benefits of working in a corporate setting that values integrity, flexibility, and a proactive approach to problem-solving.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk Operator in Sheffield
✨Tip Number 1
Get to know the company culture before your interview. Research their values and how they operate, so you can tailor your responses to show you're a perfect fit for their team.
✨Tip Number 2
Practice your communication skills! As a Facilities Helpdesk Operator, you'll need to be clear and concise. Try role-playing with a friend or family member to get comfortable with common interview questions.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company is right for you. Think about what you want to know about the team or the work environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Facilities Helpdesk Operator in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Facilities Management and customer service. Use keywords from the job description to show we’re on the same page!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Share why you’re excited about the Facilities Helpdesk Operator role and how your skills can help us provide top-notch service.
Show Off Your IT Skills:Since we’re looking for someone with strong IT literacy, don’t forget to mention your experience with Microsoft Office and any CAFM systems you’ve used. It’ll make you stand out!
Apply Through Our Website:We love it when you apply directly through our website! It makes the process smoother for both of us and ensures your application gets the attention it deserves.
How to prepare for a job interview at Career Legal
✨Know Your CAFM Basics
Make sure you brush up on your knowledge of Computer-Aided Facilities Management (CAFM) systems. Be ready to discuss how you've used similar systems in the past, and think about specific examples where you managed data or improved processes. This will show that you're not just familiar with the tools but can also leverage them effectively.
✨Show Off Your Customer Service Skills
As a Facilities Helpdesk Operator, you'll be the go-to person for building-related issues. Prepare to share examples of how you've provided excellent customer service in previous roles. Think about times when you went above and beyond to resolve a client's issue or improve their experience—this will highlight your 'can-do' attitude.
✨Communicate Like a Pro
Strong communication skills are key in this role. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face on the job, like updating clients on their requests or liaising with external service providers. This will help you feel more comfortable during the actual interview.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific challenges you've faced in a Facilities Management environment and how you tackled them. Be ready to explain your thought process and the outcomes, as this will demonstrate your ability to stay calm and effective under pressure.
