CRM Manager - Highly Sought After Boutique Law Firm - InterAction
An outstanding boutique law firm is seeking a CRM Manager with strong InterAction experience to support business development, client relationship management, and data-driven decision-making across the firm.
This is a brand-new role for the firm and will be your chance to implement & build out the CRM function. You will also be entrusted with helping build out the CRM team - something which senior stakeholders are firmly in favour of doing.
You will play a key role in managing and optimizing the firm's CRM platform, ensuring high-quality data, supporting attorneys and business development teams, and enhancing client engagement strategies.
Key Responsibilities:
- Manage data integrity, reporting, dashboards, and analytics
- Support business development and marketing initiatives
- Collaborate with attorneys, leadership, and BD teams to improve CRM adoption
- Customize workflows, automation, and integrations
- Provide user training, documentation, and ongoing support
- Troubleshoot issues and liaise with external vendors when needed
Required Experience & Skills:
- Strong hands-on InterAction experience (configuration, reporting, automation)
- Experience working in a law firm or professional services environment preferred
- Excellent data management and analytical skills
- Strong communication skills with the ability to work with senior stakeholders
The firm are open to candidates from a legal or professional services background.
They are offering a strong remuneration package & will be running a short interview process.
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CRM Manager - Boutique Law Firm employer: Career Legal
Join a leading international law firm that prioritises innovation and excellence in legal service delivery. With a hybrid working model and a strong focus on employee development, you will have the opportunity to influence strategic operations while enjoying a supportive work culture that values collaboration and continuous improvement. This role not only offers competitive salary and benefits but also places you at the forefront of transforming legal services, making it an ideal environment for ambitious professionals seeking meaningful career growth.
