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- Tasks: Lead front of house operations, ensuring exceptional service and client satisfaction across two London offices.
- Company: Join a prestigious international law firm with a strong reputation in the legal sector.
- Benefits: Competitive salary of £75,000, professional development opportunities, and a dynamic work environment.
- Why this job: Make a real impact by enhancing client experiences and leading a dedicated team.
- Qualifications: Proven experience in hospitality management and strong leadership skills required.
- Other info: Opportunity for career growth in a supportive and collaborative atmosphere.
The predicted salary is between 60000 - 84000 £ per year.
Leading International Law Firm based in London - £75,000
My client, a leading international law firm, is looking for an experienced head of front of house to join their team. The head of front of house will be responsible for looking after 2 offices in London and will manage a team of six.
Key duties:- Service Excellence & Client Relationship Management
- Deliver service excellence across reception, hospitality, events and client-facing services within both offices.
- Complete the monthly First Impression Account Review Report and set six-monthly client FOH objectives.
- Fully understand contractual requirements and service level agreements, ensuring compliance and continuous improvement.
- Build strong relationships with partners, managers, and others working in both offices, promoting proactive communication and service enhancements.
- Lead on customer relations, feedback mechanisms, surveys and service reviews.
- Identify and implement opportunities to elevate the FOH offering and add value.
- Operational Management
- Ensure best practices and Standard Operating Procedures (SOPs) are maintained, reviewed, and continuously improved.
- Ensure that requests submitted to the FOH teams in each office are handled efficiently.
- Oversee and coordinate catering orders as required, ensuring timely and accurate delivery.
- Manage ongoing hospitality orders to support office needs and events.
- Coordinate internal events, working with the social committee (and others) as appropriate.
- Handle customer complaints effectively, ensuring timely, positive resolutions and preventing re-occurrence.
- Ensure compliance with all health and safety policies and any office-specific requirements.
- Carry out regular service audits, risk assessments and performance reviews across both sites.
- Team Leadership & People Management
- Lead, coach and develop FOH team members across both offices, fostering a culture of trust, accountability, service excellence, and continuous improvement.
- Manage the day-to-day activities of the Catering Assistant, ensuring service excellence at all times.
- Build a cohesive, multi-skilled, well-trained team across both locations.
- Manage performance, including conducting 1:1s, appraisals and ongoing feedback sessions.
- Oversee resource planning, ensuring effective rota management, and sickness and holiday cover across both sites.
- Manage FOH recruitment when required, including agency resource as appropriate.
- Organise/provide additional hospitality support when needed.
- Provide escalation support and ensure staff concerns are addressed promptly.
- Financial Oversight & Commercial Management
- Support in setting FOH service budgets and ensure adherence to financial targets.
- Complete monthly financial variance analysis and ensure compliance with contractual financial obligations.
- Minimise discretionary and controllable costs such as overtime, absence cover and external recruitment spend.
- Contribute to benchmarking exercises and utilise findings to recommend service enhancements or additional FOH services.
- Support the completion of internal processes required for accurate invoicing.
Apply today for immediate consideration!
Head of Front of House in City of London employer: Career Legal
Contact Detail:
Career Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Front of House in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in law firms or hospitality. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the firm and its culture. Understand their values and think about how you can contribute to service excellence and client relationship management. We want to see you shine!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've successfully managed teams and improved service delivery in previous roles. We love hearing about real-life examples of your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are eager to elevate the front of house experience.
We think you need these skills to ace Head of Front of House in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Front of House role. Highlight your experience in service excellence and team management, as these are key for us. Use specific examples that showcase your skills in client relationship management and operational oversight.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about this role and how your background aligns with our needs. Be sure to mention your experience in leading teams and improving service standards, as we value proactive communication and continuous improvement.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use metrics where possible to demonstrate how you've elevated service offerings or improved client satisfaction in previous roles. This will help us see the impact you can bring to our firm.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Career Legal
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of Head of Front of House. Familiarise yourself with the key duties mentioned in the job description, such as service excellence and team leadership. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Think about specific situations where you fostered a culture of trust and accountability, as well as how you handled any challenges.
✨Demonstrate Client Relationship Management
Highlight your experience in client-facing roles and how you've built strong relationships in previous positions. Be ready to share examples of how you've gathered feedback and implemented improvements based on client needs, as this is crucial for the role.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask about the firm’s culture, expectations for the role, and how success is measured. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
