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- Tasks: Process porting and provisioning requests while supporting customers with queries.
- Company: Established communications and IT organisation based in Wigan.
- Benefits: Up to 25 days holiday, pension scheme, private medical, and cycle to work scheme.
- Other info: Fast-paced environment with opportunities for career growth.
- Why this job: Join a growing team and make a difference in the IT and telecoms industry.
- Qualifications: Experience in IT or telecoms preferred; strong IT and communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
Our client is a well-established communications and IT organisation based in Wigan; due to continued growth and expansion they are looking for an experienced Network Support Engineer to join their team. The successful candidate will be ensuring that Porting, Provisioning & Maintenance requests are processed in line with company procedures and standards. You will also be a member of the Service team dealing with incoming customer queries and small customer quotes.
Key Responsibilities:
- Submit and process porting orders (Worldwide) with correct documentation.
- Work with carriers and project managers to complete port orders.
- Set up Maintenance Contracts on Sales Force.
- Receive and log customer support requests in real time via phone/email.
- Ensure documentation for all orders and support requests is complete and accurate.
All applicants should possess the following skills / experience:
- Previous experience in porting or provisioning within IT or Telecoms is preferred but not essential.
- Strong IT skills (Excel, Microsoft Office, CRM systems).
- Ability to work in a fast-paced environment and meet deadlines.
- Excellent communication and interpersonal skills.
- Highly organised with strong attention to detail.
Benefits:
- Up to 25 days Holiday with length of service.
- Pension Scheme.
- Company Contractual Sick Pay Scheme.
- Private Medical.
- Cycle to Work Scheme.
Network Support Engineer in Wigan employer: Career Cross Ltd
Contact Detail:
Career Cross Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Engineer in Wigan
✨Tip Number 1
Network Support Engineer roles are all about communication, so practice your pitch! When you get that interview, be ready to explain your experience clearly and confidently. We want to see how you can handle customer queries and support requests like a pro.
✨Tip Number 2
Don’t just sit back after applying; follow up! A quick email or call can show your enthusiasm for the role. It’s a great way to remind them of your application and keep you on their radar.
✨Tip Number 3
Get familiar with the company’s services and recent projects. This knowledge will help you stand out in interviews and show that you’re genuinely interested in what they do. We love candidates who do their homework!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’ve got loads of resources to help you ace that interview!
We think you need these skills to ace Network Support Engineer in Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Support Engineer role. Highlight any relevant experience in porting, provisioning, or customer support, and don’t forget to showcase your IT skills. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail: Since the role involves processing orders and maintaining documentation, make sure your application is free from typos and errors. We appreciate candidates who are organised and detail-oriented, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Career Cross Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of porting and provisioning processes. Familiarise yourself with the specific tools and systems mentioned in the job description, like Salesforce and CRM systems. This will show that you're not just a good fit for the role but also genuinely interested in it.
✨Practice Makes Perfect
Rehearse common interview questions related to IT support and customer service. Think about scenarios where you've dealt with customer queries or managed support requests. Being able to share specific examples will demonstrate your experience and problem-solving skills.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, be prepared to showcase your interpersonal skills during the interview. Practice explaining technical concepts in simple terms, as you might need to do this when dealing with customers. A clear and confident communication style can set you apart.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you manage multiple tasks or projects. Bring along any relevant documentation or examples of your work that demonstrate your attention to detail. This will reassure the interviewer that you can handle the fast-paced environment they mentioned.