At a Glance
- Tasks: Drive commercial success and build strong partnerships with clients in a dynamic environment.
- Company: Rapidly growing London MSP with a focus on innovation and client satisfaction.
- Benefits: Competitive salary, excellent benefits, and hybrid working model.
- Other info: Join a supportive team with opportunities for professional development and career advancement.
- Why this job: Make a real impact by managing a thriving portfolio and unlocking growth potential.
- Qualifications: 3+ years in B2B tech/MSP Account Management and strong consultative skills.
The predicted salary is between 45000 - 50000 £ per year.
A rapidly growing, well-established London MSP is looking for a dynamic Account Manager. This isn't just about maintaining accounts—it's about driving high-impact commercial success, building rock-solid partnerships, and unlocking major expansion potential!
Key Responsibilities include:
- Portfolio Health: Track satisfaction signals and proactively resolve risks to maintain a 95%+ retention rate.
- Account Profitability: Manage scope creep and align client pricing with delivery costs.
- Contract Compliance: Manage accurate documentation, client records, and timely renewals.
- Client Growth: Conduct QBRs, identify whitespace, and lead consultative upsell/cross-sell sales processes.
- Operational Excellence: Improve relationship practices and log accurate data within the CRM.
The ideal candidate will have:
- 3+ years in B2B tech/MSP Account Management or Service Delivery.
- Commercially Astute: Understands unit economics, gross profit margins, and ROI articulation.
- Client-Facing: Confident running strategic business reviews with stakeholders at all levels.
- Consultative: Strong discovery skills, focused on solving problems rather than just pitching.
- Disciplined: Highly organised, data-driven, resilient, and accountable to performance metrics.
Location: London (Hybrid - 3 days minimum in office)
Hours: Monday – Friday, 08:30 – 17:30
IT Sales Account Manager (IT Services – MSP) employer: Career Cross Ltd
Join a rapidly growing and well-established Managed Service Provider in London, where your role as an IT Sales Account Manager will not only drive commercial success but also foster meaningful relationships with clients. Enjoy a vibrant work culture that prioritises employee growth through continuous learning opportunities and a hybrid working model that promotes work-life balance. With competitive compensation and excellent benefits, this is an ideal environment for ambitious professionals looking to make a significant impact in the tech industry.
