At a Glance
- Tasks: Process customer orders and manage delivery updates with precision.
- Company: Established supplier of workwear and PPE solutions in Harrogate.
- Benefits: £30k salary, company bonus, and excellent benefits package.
- Other info: Temp to perm role with opportunities for career advancement.
- Why this job: Join a growing team and enhance your customer service skills.
- Qualifications: Attention to detail and experience with ERP systems required.
The predicted salary is between 30000 - 30000 £ per year.
Our client is a well-established supplier of workwear, uniform and PPE solutions based near Harrogate. Due to continued growth and expansion, they are looking for an experienced Customer Service Executive to join their team on an initial Temp to Perm basis.
Responsibilities of the role will include:
- Accurately process customer orders within the ERP system, ensuring all details are correct before submission
- Manage delivery updates, delays, and substitutions proactively
- Maintain and manage customer-specific requirements
- Administer customer web portals
- Respond to enquiries (primarily via email, with some phone interaction)
- Confidently speak with customers and suppliers to resolve any queries
All applicants should possess the following skills / experience:
- Exceptional attention to detail – able to manage complex customer requirements without error
- Experience using ERP or similar systems with high levels of data accuracy
- Strong organisational skills
- Confident communicator, comfortable using both email and phone
Customer Service Executive (Temp to Perm) employer: Career Cross Ltd
Join a dynamic and supportive team in Harrogate, where your role as a Customer Service Executive will be valued and rewarded with a competitive salary, company bonus, and excellent benefits. Our client fosters a collaborative work culture that prioritises employee growth and development, ensuring you have the tools and opportunities to thrive in your career while contributing to the success of a well-established supplier in the workwear and PPE industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive (Temp to Perm)
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common customer service scenarios and how you'd handle them. This will help you feel more confident and ready to impress.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might share insider tips or even put in a good word for you, which could give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Executive (Temp to Perm)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Executive role. Highlight your experience with ERP systems and any relevant customer service skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed customer requirements or resolved queries in the past. We love a good story!
Show Off Your Attention to Detail:Since this role requires exceptional attention to detail, make sure your application is error-free. Double-check for typos and ensure all information is accurate. We appreciate candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Career Cross Ltd
✨Know Your Stuff
Make sure you understand the company and its products inside out. Familiarise yourself with their workwear, uniform, and PPE solutions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Attention to Detail
Since this role requires exceptional attention to detail, prepare examples from your past experiences where you've successfully managed complex customer requirements without errors. Be ready to discuss how you ensure accuracy in order processing and data entry.
✨Practice Your Communication Skills
As a Customer Service Executive, you'll need to communicate effectively via email and phone. Practice answering common customer queries and think about how you'd handle difficult situations. This will help you come across as a confident communicator during the interview.
✨Get Familiar with ERP Systems
If you have experience with ERP systems, brush up on your knowledge before the interview. If not, do some research on how they work and be prepared to discuss how you would adapt to using one. Highlighting your willingness to learn can set you apart!
