At a Glance
- Tasks: Lead technical teams and ensure top-notch service delivery in a dynamic MSP environment.
- Company: Join a leading Managed Service Provider with a focus on innovation and growth.
- Benefits: Competitive salary, excellent benefits, and opportunities for professional development.
- Other info: Exciting career growth opportunities in a fast-paced, collaborative environment.
- Why this job: Make a real impact by driving service excellence and mentoring future tech leaders.
- Qualifications: 3+ years of leadership experience in an MSP and strong technical knowledge.
The predicted salary is between 45000 - 55000 £ per year.
Technical Service Manager (MSP) – Worcester - £45k - £55k + excellent benefits
Our client is a leading Managed Service Provider delivering IT Support, Cyber Security, Unified Communications, Connectivity, Cloud and Software Development Services to businesses throughout the UK.
Due to continued growth and expansion, we are seeking an experienced Technical Service Manager to lead their technical and pre-sales operations, develop our people, drive service excellence, and ensure the successful delivery of support and project services across the business.
This is a senior leadership role responsible for managing technical teams, overseeing service delivery, supporting pre-sales activities, owning technical standards and processes, and ensuring that customer expectations are exceeded.
Key Responsibilities include
- Team Leadership: Mentor and develop Helpdesk, Field Service, and Project teams; manage capacity and training.
- Service Delivery: Own day-to-day MSP operations, meet SLAs/KPIs, and handle senior technical escalations.
- Technical Governance: Maintain technical standards, documentation, and change control processes.
- Project Delivery: Oversee Microsoft 365 migrations, network upgrades, and cyber security rollouts.
- Pre-Sales & Vendors: Support solution design, review technical proposals, and manage vendor relationships.
- Compliance: Support alignment with ISO 9001, ISO 27001, and Cyber Essentials.
- To Be Successful You Will Have
- Experience: 3+ years of leadership experience within an MSP environment.
- Operations: Proven track record in managing technical support teams and IT project delivery.
- Skills: Strong understanding of SLAs, KPIs, process improvement, and stakeholder management.
- Tech Knowledge: Microsoft 365 ecosystem, Azure, networking (routing/firewalls), Vo IP, and Cyber Security.
- Licence: Full UK driving licence.
- Technical Requirements
- Microsoft 365 ecosystem
- Exchange
- Microsoft Teams
- Share Point
- Microsoft Intune
- Microsoft Entra ID
- Azure Services
- Cloud technologies and experience with on-prem to cloud migrations
- Networking technologies including routing, switching, wireless and firewalls
- Cyber Security technologies and best practices
- Vo IP and Unified Communications platforms
- Broadband, Leased Line and Connectivity services
- Backup, Business Continuity and Disaster Recovery solutions
- CRM, PSA and RMM platforms used within MSP environments
Desirable Skills & Certifications
- 3CX Certification or extensive 3CX experience
- ITIL Foundation or higher
- Ubiquiti, Sonic Wall or other leading vendor certifications
- Microsoft Technical Certifications
- ISO 9001 and ISO 27001 experience
Keywords – Technical Services Manager, Technical Manager, Microsoft 365 ecosystem, Exchange, Microsoft Teams, Share Point, Microsoft Intune, Microsoft Entra ID, Azure Services, Cloud technologies and experience with on-prem to cloud migrations, Networking, routing, switching, wireless, firewalls, Cyber Security, Vo IP, Unified Communications platforms, Broadband, Leased Line, Connectivity services, Backup, Business Continuity, Disaster Recovery solutions, CRM, PSA, RMM, MSP, 3CX Certification, Ubiquiti, Sonic Wall, ISO 9001, ISO 27001, Worcester
Technical Service Manager (MSP) in Worcester employer: Career Cross Limited
Career Cross Limited is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. With a strong focus on employee growth, we provide ample opportunities for professional development and a competitive benefits package, including performance bonuses. Join us to be part of a forward-thinking team that values your contributions and fosters meaningful relationships within the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Manager (MSP) in Worcester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Career Cross Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Career Cross Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Career Cross Limited!
✨Direct Apply to Career Cross Limited
Let's not forget to apply directly through the Career Cross Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Service Manager (MSP) in Worcester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Career Cross Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Career Cross Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Career Cross Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
