IT Engineer in Worcester

Our client is a well-established MSP providing Complete IT Support and Telecoms Solutions within the Worcester and surrounding areas. Due to continued growth and expansion, they are now looking to recruit an IT Field Service Engineer. As an IT Field Service Engineer, you will be a key part of our client’s customer-facing technical operations. The position involves frequent on-site visits to client premises, delivering hands-on technical support and building strong customer relationships. You will provide a mixture of remote and on-site support, diagnose and resolve technical issues, and always ensure an exceptional level of service. Excellent communication skills, both written and verbal, are essential, as you will guide customers through troubleshooting steps and represent the organisation during site visits.

Responsibilities include:

• Provide extensive on-site support, acting as the primary technical resource during customer visits.
• Conduct regular scheduled and reactive site visits to diagnose, troubleshoot, and resolve complex technical issues that cannot be handled remotely.
• Perform full on-site system reviews, including workstation, server, and network health checks.
• Install, configure, and maintain computer systems, servers, networking hardware, and peripherals during site deployments.
• Carry out on-site network troubleshooting, including cabling checks, switch configuration, Wi-Fi optimisation, and fault isolation.
• Support customer office moves, on-site equipment rollouts, and infrastructure upgrades.
• Provide remote support for hardware, software, and network issues when not on-site.
• Collaborate with vendors to identify issues and implement fixes.
• Conduct regular system maintenance tasks such as backups, restores, updates, and physical server checks.
• Manage and maintain infrastructure including Windows Server, Windows OS, Azure AD, Active Directory, and Office 365 environments.
• Document and track all support activities using our client’s ticketing system.
• Assist with bespoke software installations and updates.
• Support the resolution of network-related issues including VPN, LAN, DNS, and firewall troubleshooting.
• Work closely with team members to deliver IT and telephony technical solutions.
• Participate in out-of-hours maintenance windows (e.g., server updates, project rollouts) where required.

The Ideal Candidate will have:

• Experience with Windows Server, Windows Operating Systems, Android, iOS, and Office 365.
• Strong understanding of network protocols, VPNs, LANs, DNS, and Firewalls.
• Experience with backup and recovery platforms such as Veeam and Acronis.
• Proficiency in Active Directory and Microsoft Exchange administration.
• Experience supporting cloud migrations (e.g. on-premises to cloud).
• Knowledge of anti-virus deployment and maintenance.
• Experience configuring and troubleshooting firewalls and modems.
• Hands-on experience with Ubiquiti networking hardware.

Beneficial if you have the following:

• Understanding of 3CX and other VoIP/telephony platforms.
• Knowledge of Linux-based operating systems.
• Experience working with AWS cloud environments.

Qualifications and Education Requirements

• Minimum 5 years’ experience working within an IT support role.
• Minimum 2+ years’ experience working within a Managed Service Provider (MSP) environment.
• Full UK driving licence with no more than 3 penalty points and access to own vehicle.