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- Tasks: Process porting and provisioning requests while supporting customers with queries.
- Company: Established communications and IT organisation based in Wigan.
- Benefits: Up to 25 days holiday, pension scheme, private medical, and cycle to work scheme.
- Why this job: Join a growing team and make a difference in the telecoms industry.
- Qualifications: Strong IT skills and excellent communication abilities are essential.
- Other info: Fast-paced environment with opportunities for career growth.
The predicted salary is between 28000 - 28000 £ per year.
Our client is a well-established communications and IT organisation based in Wigan; due to continued growth and expansion they are looking for an experienced Telecoms Provisioning Agent to join their team. The successful candidate will be ensuring that Porting, Provisioning & Maintenance requests are processed in line with company procedures and standards. You will also be a member of the Service team dealing with incoming customer queries and small customer quotes.
Key Responsibilities:
- Submit and process porting orders (Worldwide) with correct documentation.
- Work with carriers and project managers to complete port orders.
- Set up Maintenance Contracts on Sales Force.
- Receive and log customer support requests in real time via phone/email.
- Ensure documentation for all orders and support requests is complete and accurate.
All applicants should possess the following skills / experience:
- Previous experience in porting or provisioning within IT or Telecoms is preferred but not essential.
- Strong IT skills (Excel, Microsoft Office, CRM systems).
- Ability to work in a fast-paced environment and meet deadlines.
- Excellent communication and interpersonal skills.
- Highly organised with strong attention to detail.
Benefits: Up to 25 days Holiday with length of service, Pension Scheme, Company Contractual Sick Pay Scheme, Private Medical, Cycle to Work Scheme.
Telecoms Provisioning Agent in Wigan employer: Career Cross Limited
Contact Detail:
Career Cross Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecoms Provisioning Agent in Wigan
✨Tip Number 1
Network like a pro! Reach out to folks in the telecoms industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Telecoms Provisioning Agent role.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of porting and provisioning processes. We suggest practising common interview questions and scenarios related to customer support and documentation accuracy to show you’re the right fit for the team.
✨Tip Number 3
Show off your skills! If you’ve got experience with CRM systems or Excel, make sure to highlight that in conversations. We want to see how you can bring your strong IT skills to the table and help streamline processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re excited to see how you can contribute to our growing team in Wigan!
We think you need these skills to ace Telecoms Provisioning Agent in Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telecoms provisioning or any relevant IT roles. We want to see how your skills match the job description, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Telecoms Provisioning Agent role. Share specific examples of your past experiences that relate to porting and provisioning.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Career Cross Limited
✨Know Your Stuff
Make sure you brush up on your telecoms knowledge, especially around porting and provisioning. Familiarise yourself with the processes and terminology used in the industry, as this will show that you're serious about the role and can hit the ground running.
✨Show Off Your IT Skills
Since strong IT skills are a must, be prepared to discuss your experience with Excel, Microsoft Office, and any CRM systems you've used. Maybe even bring examples of how you've used these tools to improve efficiency or solve problems in previous roles.
✨Demonstrate Your Communication Skills
As you'll be dealing with customer queries, it's crucial to showcase your excellent communication and interpersonal skills. Think of examples where you've successfully resolved customer issues or worked collaboratively with a team to achieve a goal.
✨Be Organised and Detail-Oriented
Highlight your organisational skills and attention to detail during the interview. You might want to share specific instances where your meticulous nature helped prevent errors or improved processes, especially in a fast-paced environment.