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- Tasks: Process porting and provisioning requests while supporting customers with queries.
- Company: Established communications and IT organisation based in Wigan.
- Benefits: Up to 25 days holiday, pension scheme, private medical, and cycle to work scheme.
- Why this job: Join a growing team and make a difference in the telecoms industry.
- Qualifications: Strong IT skills and excellent communication abilities; experience preferred but not essential.
- Other info: Fast-paced environment with opportunities for career growth.
The predicted salary is between 28000 - 28000 £ per year.
Our client is a well-established communications and IT organisation based in Wigan; due to continued growth and expansion they are looking for an experienced Porting & Provisioning Engineer to join their team. The successful candidate will be ensuring that Porting, Provisioning & Maintenance requests are processed in line with company procedures and standards. You will also be a member of the Service team dealing with incoming customer queries and small customer quotes.
Key Responsibilities:
- Submit and process porting orders (Worldwide) with correct documentation.
- Work with carriers and project managers to complete port orders.
- Set up Maintenance Contracts on Sales Force.
- Receive and log customer support requests in real time via phone/email.
- Ensure documentation for all orders and support requests is complete and accurate.
All applicants should possess the following skills / experience:
- Previous experience in porting or provisioning within IT or Telecoms is preferred but not essential.
- Strong IT skills (Excel, Microsoft Office, CRM systems).
- Ability to work in a fast-paced environment and meet deadlines.
- Excellent communication and interpersonal skills.
- Highly organised with strong attention to detail.
Benefits: Up to 25 days Holiday with length of service, Pension Scheme, Company Contractual Sick Pay Scheme, Private Medical, Cycle to Work Scheme.
Porting & Provisioning Engineer in Wigan employer: Career Cross Limited
Contact Detail:
Career Cross Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Porting & Provisioning Engineer in Wigan
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to porting and provisioning. We recommend role-playing with a friend or using mock interview platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a project that highlights your experience in IT or Telecoms. This can really set you apart from other candidates when you’re chatting with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over others.
We think you need these skills to ace Porting & Provisioning Engineer in Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Porting & Provisioning Engineer role. Highlight any relevant experience in IT or Telecoms, and don’t forget to showcase your strong IT skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your experience with porting and provisioning, and how you can contribute to our fast-paced environment.
Show Off Your Communication Skills: Since this role involves dealing with customer queries, make sure to demonstrate your excellent communication skills in your application. Whether it’s through your CV or cover letter, let us see how you can connect with customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Career Cross Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of porting and provisioning processes. Familiarise yourself with the documentation required for porting orders and any relevant IT or telecoms standards. This will show that you're serious about the role and understand the industry.
✨Show Off Your Tech Skills
Since strong IT skills are a must, be prepared to discuss your experience with Excel, Microsoft Office, and CRM systems. Maybe even bring examples of how you've used these tools in past roles to streamline processes or improve efficiency.
✨Communication is Key
As you'll be dealing with customer queries, practice articulating your thoughts clearly and concisely. Think of scenarios where you've successfully resolved customer issues and be ready to share those experiences during the interview.
✨Stay Organised
Demonstrate your organisational skills by discussing how you manage multiple tasks and deadlines. You could mention specific tools or methods you use to keep track of orders and support requests, which will highlight your attention to detail.