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- Tasks: Help customers with their queries and ensure smooth processing of requests.
- Company: Established communications and IT organisation in Wigan.
- Benefits: Up to 25 days holiday, private medical, pension scheme, and cycle to work.
- Other info: Full training provided in a fast-paced, dynamic environment.
- Why this job: Join a growing team and make a difference in customer service.
- Qualifications: Experience in customer service and strong IT skills required.
Our client is a well-established communications and IT organisation based in Wigan; due to continued growth and expansion they are looking for an experienced Customer Service Advisor to join their team. The successful candidate will be ensuring that customer requests are processed in line with company procedures and standards. You will also be a member of the Service team dealing with incoming customer queries and small customer quotes. Full training will be provided.
Key Responsibilities:
- Submit and process porting orders (Worldwide) with correct documentation.
- Work with carriers and project managers to complete port orders.
- Set up Maintenance Contracts on Sales Force.
- Receive and log customer support requests in real time via phone/email.
- Ensure documentation for all orders and support requests is complete and accurate.
All applicants should possess the following skills / experience:
- Previous experience in customer service
- Strong IT skills (Excel, Microsoft Office, CRM systems)
- Ability to work in a fast-paced environment and meet deadlines
- Excellent communication and interpersonal skills
- Highly organised with strong attention to detail
Benefits: Up to 25 days Holiday with length of service, Pension Scheme, Company Contractual Sick Pay Scheme. Private Medical, Cycle to Work Scheme.
Customer Service Advisor in Wigan employer: Career Cross Limited
Contact Detail:
Career Cross Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Wigan
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customer queries, it’s crucial to articulate your thoughts clearly. Try role-playing common customer service scenarios with a friend or family member.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor in Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience and any relevant IT skills. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Advisor role and how your skills align with our needs.
Show Off Your Communication Skills: Since this role involves dealing with customer queries, make sure your application reflects your excellent communication abilities. We love clear and concise writing!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Career Cross Limited
✨Know Your Stuff
Make sure you understand the key responsibilities of a Customer Service Advisor. Familiarise yourself with porting orders, maintenance contracts, and how to log customer support requests. This will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this position, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions, focusing on how you've successfully handled customer queries in the past. Remember, it's all about making a connection!
✨Demonstrate Your IT Savvy
Brush up on your IT skills, especially with Excel and CRM systems. Be prepared to discuss your experience with these tools and how they can help you manage customer requests efficiently. If you have any examples of how you've used technology to improve customer service, share those!
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You could mention specific strategies you use to stay organised in a fast-paced environment. Also, be ready to discuss how attention to detail has helped you avoid mistakes in previous roles, especially when processing orders or handling documentation.