At a Glance
- Tasks: Lead technical teams and ensure top-notch service delivery in a dynamic environment.
- Company: Join a leading Managed Service Provider with a focus on innovation and growth.
- Benefits: Competitive salary, excellent benefits, and opportunities for professional development.
- Other info: Exciting career growth opportunities in a fast-paced industry.
- Why this job: Make a real impact by driving service excellence and mentoring future tech leaders.
- Qualifications: Experience in technical management and a passion for developing teams.
The predicted salary is between 53200 - 61700 £ per year.
Our client is a leading Managed Service Provider delivering IT Support, Cyber Security, Unified Communications, Connectivity, Cloud and Software Development Services to businesses throughout the UK. Due to continued growth and expansion, we are seeking an experienced Technical Service Manager to lead their technical and pre-sales operations, develop our people, drive service excellence, and ensure the successful delivery of support and project services across the business. This is a senior leadership role responsible for managing technical teams, overseeing service delivery, supporting pre-sales activities, owning technical standards and processes, and ensuring that customer expectations are exceeded.
Key Responsibilities include:
- Team Leadership: Mentor and develop Helpdesk, Field Service, and Project teams; manage capacity and training.
- Service Delivery: Own day-to-day MSP operations, meet SLAs/KPIs, and handle senior technical escalations.
- Technical Governance: Maintain technical standards, documentation, and change control processes.
- Project Delivery: Oversee Microsoft 365 migrations, network upgrades, and cyber security rollouts.
- Pre-Sales
Technical Services Manager (MSP) employer: Career Cross Limited
Career Cross Limited is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. With a strong focus on employee growth, we provide ample opportunities for professional development and a competitive benefits package, including performance bonuses. Join us to be part of a forward-thinking team that values your contributions and fosters meaningful relationships within the hospitality sector.
