At a Glance
- Tasks: Support and improve IT infrastructure while delivering exciting technical projects.
- Company: Established MSP in Peterborough with a focus on growth and innovation.
- Benefits: Competitive salary, excellent benefits, and opportunities for professional development.
- Other info: Access to your own vehicle required for site travel across Peterborough and Cambridgeshire.
- Why this job: Join a dynamic team and make a real impact in the tech world.
- Qualifications: Experience with Microsoft 365, cloud services, and basic networking skills.
The predicted salary is between 33750 - 41250 £ per year.
IT Infrastructure Support Engineer – Peterborough/ Corby/ Cambridgeshire - £35k - £40k + excellent benefits
Our client is a well-established MSP based in Peterborough; due to continued growth and expansion they are looking to recruit an IT Infrastructure Support Engineer, reporting directly to their Regional Team Leader.
The IT Infrastructure Support Engineer combine business-as-usual infrastructure support with technical project delivery across a wide range of technologies.
The role is responsible for supporting live services, delivering infrastructure improvements and project work, acting as a technical escalation point where required, and ensuring that implementations are completed to agreed standards, timescales, and customer expectations.
You will need access to your own vehicle for this position as you will need to travel to various sites in Peterborough, Corby and Cambridgeshire
- Provide remote and on-site support to customers for incidents, service requests, break-fix, and technical escalations in line with our clients’ service desk processes.
- Support existing technologies and services within customer environments, including infrastructure, cloud services, security, and communications platforms.
- Work with project and operational stakeholders to define technical scope, design solutions, and deliver implementation activity.
- Serve as a technical engineer on infrastructure and project work, build, configuration, migration, testing, documentation, and handover.
- Attend project meetings, workshops, and customer sessions both remotely and in person where required.
- Produce design documents, user acceptance documentation, configuration records, support documentation, and knowledge guides.
- Support customer handover, knowledge transfer, and transition into live service.
Infrastructure and project responsibilities
- Monitor network and security events where required and coordinate or arrange appropriate responses based on severity.
- Deploy and maintain cloud-managed wireless solutions and ensure security compliance.
- Maintain mobile device management platforms and associated lifecycle processes.
- Support voice, telephony, and collaboration platforms, including licensing, SBCs, call handling, soft and hard phones.
- Maintain and create integrations and APIs with partners where required.
- Support business systems improvements for more efficient and effective ways of working.
- Help customers with change-management activity associated with project delivery.
- Provide 3rd-line support or act as an escalation point where required.
Knowledge and experience (Essential)
- Experience working with Microsoft 365.
- Knowledge of Google Workspace.
- Knowledge of security controls and Cyber Essentials principles.
- Experience with Intune and autopilot or equivalent tooling.
- Microsoft Teams PBX knowledge.
- Basic networking skills, including layer 3 routing concepts.
- Experience with Active Directory and Group Policy.
- Experience working with APIs.
- Intune and Autopilot experience.
- Aruba Central or Meraki cloud-managed networking experience.
- Azure compute knowledge.
Desirable Skills
- Windows Server experience.
- Microsoft Hyper-V knowledge.
- Microsoft Graph knowledge.
- Scripting and automation experience.
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IT Infrastructure Support Engineer in Peterborough employer: Career Cross Limited
Career Cross Limited is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. With a strong focus on employee growth, we provide ample opportunities for professional development and a competitive benefits package, including performance bonuses. Join us to be part of a forward-thinking team that values your contributions and fosters meaningful relationships within the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Support Engineer in Peterborough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Career Cross Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Career Cross Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Career Cross Limited!
✨Direct Apply to Career Cross Limited
Let's not forget to apply directly through the Career Cross Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Infrastructure Support Engineer in Peterborough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Career Cross Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Career Cross Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Career Cross Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
