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- Tasks: Provide first and second-line IT support to schools, ensuring smooth tech operations.
- Company: Established MSP in Nottingham, dedicated to supporting local schools and academies.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a difference in educational technology.
- Qualifications: Experience in IT support and familiarity with Microsoft tools required.
- Other info: Access to your own vehicle is necessary for site visits.
The predicted salary is between 21000 - 25000 £ per year.
Our client is a well-established MSP based in Nottingham working with schools and academies across this region; due to continued growth and expansion they are looking to recruit an IT Technician, reporting directly to their IT Service Lead you will provide first and second-line support for incidents and service requests, including site visits, telephone calls, emails, or self-service portal. Communicating with their customers in a professional, supportive, and positive manner. You will need access to your own vehicle for this position.
Main Duties and Responsibilities include:
- Provide on-site support in a designated School and occasionally conduct organised visits to several sites in the geographical area; on occasion further afield when required. Attend sites on a priority basis when necessary.
- Maintain excellent customer service when managing/communicating with colleagues who are reporting incidents or making service requests, recognising the priority of the individual’s issue in the wider context of IT Service Delivery.
- Comply with the Change Management & Incident Management Process, Service Request and Major Incident Process and all other documented ITIL processes.
- Where appropriate identify and escalate incidents to the Third line support/Service Delivery Manager when the situation requires such actions to take place.
- To keep up to date with technical developments in appropriate areas of work ensuring that as many reported incidents are resolved at the first point of contact as possible.
- Support with the development of policies across the Business, in particular, those related to ICT.
- Maintain performance of computer peripheral equipment i.e., wireless devices, printers, whiteboards, projectors etc. and ensure they are ready for reliable use and carry out, or organise repairs, as necessary.
Network and technical support responsibilities:
- Administer the effective support of a fast–running, reliable computer network that offers a quality platform to support teaching and learning as well as the wider administrative and managerial needs of the Business.
- Ensure all Service Levels and Key Performance Indicators are met.
- Under the guidance of the Service Delivery Manager, ensure compliance with all IT-related legislation including matters related to data protection and the use of software licences.
- Monitor the procurement system and liaise with external suppliers, when directed.
- Install and remove software, where directed.
- Maintain up-to-date records of all assets and configurations in the appropriate databases, ensuring that it is security tagged/marked and asset registered after purchase.
- Maintain printer and MFD fleet, liaising with suppliers and engineers to ensure smooth running of the service.
- Support all IT services, to ensure the availability of IT equipment, and support evening events when required.
- Manage access to resources and information for all users, both on site and remotely by a variety of devices.
Software/ Hardware Skills required:
- Microsoft, InTune and autopilot
- Ideally have OneDrive, cloud office package experience.
Hours - Monday to Thursday 8am – 4pm, Friday 8am – 3:30pm
IT Technician in Nottingham employer: Career Cross Limited
Contact Detail:
Career Cross Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician in Nottingham
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those working in schools or MSPs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meetup, bring along examples of your work. This could be anything from troubleshooting stories to projects you've completed.
✨Tip Number 3
Be proactive! If you see a company you like, don’t wait for them to post a job. Send them a message expressing your interest and how you can help with their IT needs. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and connect with employers. Plus, it’s a great way to stay updated on new opportunities tailored just for you.
We think you need these skills to ace IT Technician in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight your experience with first and second-line support, and any relevant technical skills like Microsoft, InTune, or network management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Keep it professional but let your personality show through – we love a bit of character!
Showcase Customer Service Skills: Since this role involves communicating with customers, make sure to highlight your customer service experience. Share examples of how you've handled incidents or service requests positively and professionally. We’re all about great communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Career Cross Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft, InTune, and autopilot. Be ready to discuss how you've used these tools in past roles or projects. The more confident you are with the tech, the better you'll impress the interviewers!
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've provided excellent support. Highlight your ability to communicate professionally and positively, especially when dealing with tricky situations. This will show that you can handle the demands of the job.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle a major incident or a difficult customer. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and adherence to ITIL processes.
✨Be Ready to Discuss Your Vehicle Access
Since you'll need your own vehicle for site visits, be prepared to talk about your availability and how you plan to manage travel between schools. This shows you're organised and ready to hit the ground running!
