At a Glance
- Tasks: Provide on-site and remote IT support, ensuring top-notch customer service.
- Company: Established MSP in Nottingham with a focus on growth and innovation.
- Benefits: Competitive salary, benefits package, and opportunities for professional development.
- Other info: Access to your own vehicle is necessary; Monday to Friday hours.
- Why this job: Join a dynamic team and make a real difference in IT service delivery.
- Qualifications: Experience in IT support and strong communication skills required.
IT Field Engineer – Nottingham - £25k - £30k + benefits
Our client is a well-established MSP based in Nottingham; due to continued growth and expansion they are looking to recruit an IT Field Engineer, reporting directly to their Regional Team Leader you will provide first and second-line support on-site and remote support for customer incidents and service requests across an assigned region.
The role ensures high standards of customer service, reliable operation of end-user technology and local infrastructure, and effective support for day-to-day IT service delivery.
You will need access to your own vehicle for this position.
Main Duties and Responsibilities include
- Provide first-line and second-line support for incidents and service requests through site visits, telephone, email, and self-service channels.
- Deliver on-site support to designated customer locations and travel across the region, and occasionally further afield, as required.
- Maintain excellent customer service when dealing with users and stakeholders, recognising the priority and impact of issues in the wider context of IT service delivery.
- Comply with incident, request, change, and major incident processes and all other documented ITIL-aligned procedures.
- Escalate incidents and service issues to the appropriate support tier or manager where required.
- Keep up to date with technical developments to maximise first-time fix rates and service quality.
- Support the development of ICT-related policies, standards, and working practices.
- Maintain the performance of end-user devices and peripherals such as wireless devices, printers, whiteboards, projectors, and classroom technology.
- Develop and maintain a strong working knowledge of our clients’ services, supported systems, and customer environments.
Technical Responsibilities
- Support reliable operation of customer networks, devices, and local infrastructure
- Ensure agreed service levels and key performance indicators are met.
- Assist with compliance relating to data protection, software licensing, and security controls.
- Support procurement activity and liaise with suppliers where directed.
- Install, remove, and configure software and hardware as required.
- Maintain accurate asset and configuration records in the relevant systems.
- Support printer and MFD services, including liaison with suppliers and engineers.
- Manage user access to systems and information on site and remotely where appropriate.
- Support IT services during events or out-of-hours activity where required.
- Hours - Monday to Friday - 8am – 4pm
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IT Field Engineer in Nottingham employer: Career Cross Limited
Career Cross Limited is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. With a strong focus on employee growth, we provide ample opportunities for professional development and a competitive benefits package, including performance bonuses. Join us to be part of a forward-thinking team that values your contributions and fosters meaningful relationships within the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Engineer in Nottingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Career Cross Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Career Cross Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Career Cross Limited!
✨Direct Apply to Career Cross Limited
Let's not forget to apply directly through the Career Cross Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Engineer in Nottingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Career Cross Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Career Cross Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Career Cross Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
