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- Tasks: Provide first and second-line IT support, resolving incidents and service requests.
- Company: Established MSP in London with a focus on growth and innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional development.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Experience in IT support and strong communication skills required.
- Other info: Exciting environment with potential for career advancement.
The predicted salary is between 32000 - 42000 £ per year.
Our client is a well-established MSP based in London; due to continued growth and expansion they are looking to recruit an IT Support Engineer, reporting directly to their IT Service Lead you will provide first and second-line support for incidents and service requests, including site visits, telephone calls, emails, or self-service portal. Communicating with their customers in a professional, supportive, and positive manner.
Main Duties and Responsibilities include:
- Maintain excellent customer service when managing/communicating with colleagues who are reporting incidents or making service requests, recognising the priority of the individual’s issue in the wider context of IT Service Delivery.
- Comply with the Change Management & Incident Management Process, Service Request and Major Incident Process and all other documented ITIL processes.
- Where appropriate identify and escalate incidents to the Third line support/Service Delivery Manager when the situation requires such actions to take place.
- To keep up to date with technical developments in appropriate areas of work ensuring that as many reported incidents are resolved at the first point of contact as possible.
- Support with the development of policies across the Business, in particular, those related to ICT.
- Administer the effective support of a fast–running, reliable computer network that offers a quality platform to support teaching and learning as well as the wider administrative and managerial needs of the Business.
- Ensure all Service Levels and Key Performance Indicators are met.
- Under the guidance of the Service Delivery Manager, ensure compliance with all IT-related legislation including matters related to data protection and the use of software licences.
- Monitor the procurement system and liaise with external suppliers, when directed.
- Install and remove software, where directed.
- Maintain up-to-date records of all assets and configurations in the appropriate databases, ensuring that it is security tagged/marked and asset registered after purchase.
- Maintain printer and MFD fleet, liaising with suppliers and engineers to ensure smooth running of the service.
- Support all IT services, to ensure the availability of IT equipment, and support evening events when required.
- Manage access to resources and information for all users, both on site and remotely by a variety of devices.
IT Support Engineer (Hybrid) in London employer: Career Cross Limited
Contact Detail:
Career Cross Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Hybrid) in London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with potential employers and fellow IT enthusiasts. Don’t be shy; introduce yourself and share your passion for IT support!
✨Tip Number 2
Show off your skills! Consider creating a personal project or contributing to open-source software. This not only boosts your CV but also gives you real-world experience to discuss during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common IT support interview questions and role-play scenarios with friends or mentors. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that IT Support Engineer role!
We think you need these skills to ace IT Support Engineer (Hybrid) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight relevant experience, especially in first and second-line support, and any specific technologies mentioned in the job description like Microsoft 365 or Cisco.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for IT support and customer service. Use it to showcase how your skills align with the responsibilities listed, like maintaining excellent customer service and managing incidents effectively.
Showcase Your Technical Skills: Don’t forget to mention your technical skills! Include any certifications or experiences with tools like InTune, autopilot, or network management that are relevant to the role. This will help us see your fit for the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Career Cross Limited
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills mentioned in the job description, like M365, InTune, and networking. Be ready to discuss how you've used these tools in past roles or projects.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think of examples where you've provided excellent support. Prepare to share how you handled difficult situations while maintaining a positive attitude.
✨Understand ITIL Processes
Familiarise yourself with ITIL processes like Change Management and Incident Management. Being able to discuss these frameworks will show that you understand the importance of structured IT service delivery.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s IT environment and their approach to support. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
