At a Glance
- Tasks: Manage complex IT infrastructures and deliver strategic solutions for clients.
- Company: Established IT services provider in London with a focus on growth.
- Benefits: Competitive salary, excellent benefits, and opportunities for career development.
- Other info: Monday to Friday hours with a supportive work environment.
- Why this job: Join a dynamic team and lead impactful IT projects while mentoring others.
- Qualifications: Expertise in server management, cloud technologies, and strong networking skills required.
The predicted salary is between 48000 - 52000 £ per year.
Our client is a well-established IT services provider based in London. Due to continued growth and expansion, they are looking to recruit a 3rd Line Support Engineer. The role will involve managing complex client infrastructures and delivering strategic IT solutions.
Responsibilities:
- Provide expert-level support for complex issues across server environments, virtualisation, networking, cloud services, and security. Act as the primary escalation point for the engineering team.
- Lead end-to-end infrastructure projects, including server migrations, virtualisation deployments, cloud solutions (Microsoft Azure), and network upgrades, ensuring successful and timely delivery.
- Work closely with clients to understand their needs and provide tailored IT solutions. Manage client expectations and guide them through technical implementations.
- Mentor junior engineers, offering guidance on technical issues and career development. Ensure team members adhere to best practices and quality standards.
- Lead the design and implementation of security solutions, including firewalls, endpoint protection, and cloud security measures, ensuring compliance with industry standards and best practices.
- Ensure thorough documentation of system configurations, solutions, and troubleshooting steps. Provide clients with performance reports and recommendations for improvement.
Technical Skills:
- Expert knowledge in Windows Server, Active Directory, DNS, DHCP, GPOs, and WDS, including advanced troubleshooting and configuration.
- Strong hands-on experience with server virtualisation (Hyper-V, VMware) and cloud technologies, particularly Microsoft Azure (Azure AD, Virtual Machines, Storage).
- In-depth experience with backup solutions (Veeam, Cove, Acronis) and disaster recovery planning.
- Strong networking skills: VLANs, subnetting, TCP/IP, LAGs, VPNs, and expertise in configuring and managing firewalls (Fortinet, Juniper, Watchguard, Palo Alto).
- Proficient in storage solutions, including Dell PowerVault and Synology (LUNs, RAID, storage pools).
- Experience with endpoint protection platforms like Microsoft Defender and Sophos.
- Proven ability to manage and deliver complex IT projects, including server migrations, cloud deployments, and network upgrades.
Hours - Monday – Friday, between 9am – 6pm
3rd Line Support Engineer in London employer: Career Cross Limited
As a leading IT services provider in London, we pride ourselves on fostering a dynamic work environment that encourages innovation and professional growth. Our commitment to employee development is reflected in our mentorship programmes and the opportunity to lead complex infrastructure projects, all while enjoying a competitive salary and excellent benefits. Join us to be part of a collaborative culture where your expertise will make a significant impact on our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer in London
✨Tip Number 1
Network like a pro! Attend industry meetups, tech conferences, or local IT events. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, especially those involving server migrations or cloud solutions. This gives you a chance to demonstrate your expertise beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to Windows Server, networking, and cloud technologies. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a straightforward way to get your application in front of the right people.
We think you need these skills to ace 3rd Line Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Support Engineer role. Highlight your experience with Windows Server, cloud technologies, and any relevant projects you've led. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Mention specific experiences that relate to managing complex infrastructures and client interactions.
Show Off Your Technical Skills:Don’t hold back on showcasing your technical expertise! Be sure to include your hands-on experience with server virtualisation, networking, and security solutions. We love seeing candidates who are confident in their abilities.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Career Cross Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server, Active Directory, and cloud technologies like Microsoft Azure. Be ready to discuss specific scenarios where you've tackled complex issues or led projects, as this will show your expertise and problem-solving abilities.
✨Showcase Your Project Management Skills
Since the role involves leading end-to-end infrastructure projects, prepare examples of past projects you've managed. Highlight your approach to planning, execution, and how you ensured timely delivery. This will demonstrate your capability to handle the responsibilities of the position.
✨Understand Client Needs
Familiarise yourself with the importance of client relationships in this role. Think of instances where you've successfully managed client expectations or provided tailored IT solutions. Being able to articulate this will show that you can effectively communicate and collaborate with clients.
✨Mentorship Matters
As mentoring junior engineers is part of the job, be prepared to discuss your experience in guiding others. Share examples of how you've helped team members grow technically and professionally. This will highlight your leadership qualities and commitment to team development.
