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- Tasks: Provide first and second-line IT support to schools, ensuring smooth tech operations.
- Company: Established MSP in Nottingham with a focus on education.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a difference in educational technology.
- Qualifications: Experience in IT support and strong communication skills required.
- Other info: Access to your own vehicle is necessary for site visits.
The predicted salary is between 25000 - 30000 £ per year.
Our client is a well-established MSP based in Nottingham working with schools and academies across this region; due to continued growth and expansion they are looking to recruit an IT Technician, reporting directly to their IT Service Lead you will provide first and second-line support for incidents and service requests, including site visits, telephone calls, emails, or self-service portal. Communicating with their customers in a professional, supportive, and positive manner. You will need access to your own vehicle for this position.
Main Duties and Responsibilities include:
- Provide on-site support in a designated School and occasionally conduct organised visits to several sites in the geographical area; on occasion further afield when required.
- Attend sites on a priority basis when necessary.
- Maintain excellent customer service when managing/communicating with colleagues who are reporting incidents or making service requests, recognising the priority of the individual’s issue in the wider context of IT Service Delivery.
- Comply with the Change Management & Incident Management Process, Service Request and Major Incident Process and all other documented ITIL processes.
- Where appropriate identify and elevate incidents to the Third line support/Service Delivery Manager when the situation requires such actions to take place.
- To keep up to date with technical developments in appropriate areas of work ensuring that as many reported incidents are resolved at the first point of contact as possible.
- Support with the development of policies across the Business, in particular, those related to ICT.
- Maintain performance of computer peripheral equipment i.e., wireless devices, printers, whiteboards, projectors etc. and ensure they are ready for reliable use and carry out, or organise repairs as necessary.
Network and technical support responsibilities:
- Administer the effective support of a fast running, reliable computer network that offers a quality platform to support teaching and learning as well as the wider administrative and managerial needs of the Business.
- Ensure all Service Levels and Key Performance Indicators are met.
- Under the guidance of the Service Delivery Manager, ensure compliance with all IT-related legislation including matters related to data protection and the use of software licences.
- Monitor the procurement system and liaise with external suppliers, when directed.
- Install and remove software, where directed.
- Maintain up-to-date records of all assets and configurations in the appropriate databases, ensuring that it is security tagged/marked and asset registered after purchase.
- Maintain printer and MFD fleet, liaising with suppliers and engineers to ensure smooth running of the service.
- Support all IT services, to ensure the availability of IT equipment, and support evening events when required.
- Manage access to resources and information for all users, both on site and remotely by a variety of devices.
Software/ Hardware Skills required:
- Microsoft, InTune and autopilot
- Ideally have OneDrive, cloud office package experience.
Hours: Monday to Thursday 8am - 4pm, Friday 8am - 3:30pm
IT Technician employer: Career Cross Limited
Contact Detail:
Career Cross Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network like a pro! Attend local tech meetups or workshops in Nottingham to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects or any troubleshooting success stories. This will give potential employers a taste of what you can bring to the table beyond just your CV.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to companies you’re interested in. A friendly email expressing your interest can sometimes lead to opportunities that aren’t advertised yet.
✨Tip Number 4
Apply through our website! We’ve got loads of resources and tips to help you nail that interview. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight relevant experience, especially in providing first and second-line support, and any specific skills with Microsoft products or cloud services. We want to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for IT and customer service. Share examples of how you've successfully resolved incidents or supported users in the past. This is your chance to show us your personality and enthusiasm for the role!
Showcase Your Communication Skills: Since you'll be communicating with customers and colleagues, it's essential to demonstrate your communication skills in your application. Use clear and professional language, and maybe even mention a time when you turned a tricky situation into a positive experience.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Career Cross Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft products, InTune, and Autopilot. Be ready to discuss how you've used these tools in past roles or projects, as this will show your practical experience and confidence.
✨Customer Service is Key
Since the role involves a lot of customer interaction, think of examples where you've provided excellent support. Prepare to share how you handled difficult situations or prioritised tasks to meet customer needs, demonstrating your ability to communicate professionally and positively.
✨Understand ITIL Processes
Familiarise yourself with ITIL processes like Change Management and Incident Management. Be prepared to discuss how you would apply these processes in real-world scenarios, as this shows that you understand the framework that underpins effective IT service delivery.
✨Be Ready for Practical Questions
Expect some scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about common IT issues you’ve encountered and how you resolved them, as well as how you would approach on-site support in schools or multiple locations.
