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- Tasks: Provide first and second-line IT support, resolving incidents and service requests.
- Company: Established MSP in London with a focus on growth and innovation.
- Benefits: Competitive salary, hybrid work model, and professional development opportunities.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Experience in IT support and strong communication skills required.
- Other info: Exciting career growth potential in a fast-paced environment.
The predicted salary is between 32000 - 42000 £ per year.
Our client is a well-established MSP based in London; due to continued growth and expansion they are looking to recruit an IT Support Engineer, reporting directly to their IT Service Lead you will provide first and second-line support for incidents and service requests, including site visits, telephone calls, emails, or self-service portal. Communicating with their customers in a professional, supportive, and positive manner.
Main Duties and Responsibilities include:
- Maintain excellent customer service when managing/communicating with colleagues who are reporting incidents or making service requests, recognising the priority of the individual’s issue in the wider context of IT Service Delivery.
- Comply with the Change Management & Incident Management Process, Service Request and Major Incident Process and all other documented ITIL processes.
- Where appropriate identify and escalate incidents to the Third line support/Service Delivery Manager when the situation requires such actions to take place.
- To keep up to date with technical developments in appropriate areas of work ensuring that as many reported incidents are resolved at the first point of contact as possible.
- Support with the development of policies across the Business, in particular, those related to ICT.
Network and technical support responsibilities:
- Administer the effective support of a fast–running, reliable computer network that offers a quality platform to support teaching and learning as well as the wider administrative and managerial needs of the Business.
- Ensure all Service Levels and Key Performance Indicators are met.
- Under the guidance of the Service Delivery Manager, ensure compliance with all IT-related legislation including matters related to data protection and the use of software licences.
- Monitor the procurement system and liaise with external suppliers, when directed.
- Install and remove software, where directed.
- Maintain up-to-date records of all assets and configurations in the appropriate databases, ensuring that it is security tagged/marked and asset registered after purchase.
- Maintain printer and MFD fleet, liaising with suppliers and engineers to ensure smooth running of the service.
- Support all IT services, to ensure the availability of IT equipment, and support evening events when required.
- Manage access to resources and information for all users, both on site and remotely by a variety of devices.
IT Support Engineer (Hybrid) employer: Career Cross Limited
Contact Detail:
Career Cross Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Hybrid)
✨Tip Number 1
Networking is key! Get out there and connect with people in the IT field. Attend local meetups or tech events in London, and don’t be shy to introduce yourself. You never know who might have a lead on your next job!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common IT support scenarios and how you’d handle them. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or relevant experience, bring it along to interviews. Demonstrating your hands-on knowledge with tools like Microsoft 365 or Azure can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that IT Support Engineer role. Plus, applying directly shows your enthusiasm and commitment to joining our team!
We think you need these skills to ace IT Support Engineer (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with first and second-line support, and don’t forget to mention any relevant technical skills like M365 or Azure. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Customer Service Skills: Since this role involves a lot of customer interaction, make sure to highlight your excellent communication skills. Share examples of how you've maintained a positive attitude while resolving issues – we’re all about that supportive vibe!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Career Cross Limited
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills mentioned in the job description, like M365, Azure, and networking. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think of examples where you've provided excellent support. Prepare to share stories that highlight your ability to communicate effectively and maintain professionalism, especially under pressure.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes is crucial for this position. Brush up on Change Management and Incident Management processes, and be prepared to discuss how you've applied these in previous roles or how you would approach them in this new position.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s IT infrastructure and support strategies. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
