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- Tasks: Provide hands-on IT support, troubleshoot issues, and manage Windows networks.
- Company: Dynamic IT service provider in Central London with a focus on quality service.
- Benefits: Competitive salary of £35k, plus benefits and a supportive work environment.
- Why this job: Join a growing team and make a real difference in clients' IT operations.
- Qualifications: Experience in IT support, strong Windows knowledge, and excellent communication skills.
- Other info: Work independently in a client-facing role with opportunities for professional growth.
The predicted salary is between 28000 - 42000 £ per year.
Our client is an IT service provider delivering support and consulting services to professional services clients in the construction sector, with an emphasis on high quality responsive service. Due to continued growth and expansion, we are seeking a dedicated and proactive IT Support Engineer to join their team, providing exceptional in-person technical support to our clients in Central London. Based directly at client offices (primarily in London Bridge or nearby areas), you will be the go-to expert for resolving day-to-day IT issues, ensuring smooth operations in dynamic Windows-based environments. As the sole onsite engineer for your assigned clients, you'll play a crucial role in maintaining their IT infrastructure, fostering strong relationships, and delivering high-quality service that keeps businesses running efficiently.
This is an excellent opportunity for a technically skilled professional who thrives in a client-facing role, enjoys problem-solving on the spot, and excels at communicating with non-technical users.
Main Responsibilities:
- Provide hands-on, in-person IT support to resolve hardware, software, and network issues promptly and effectively.
- Manage and troubleshoot Windows networks, including on-premises Active Directory (AD) domains.
- Support Microsoft 365 services such as email, OneDrive, SharePoint, and Teams, ensuring seamless integration and user adoption.
- Handle day-to-day user queries, from desktop/laptop setups and printer configurations to connectivity problems and software installations.
- Perform routine maintenance to prevent downtime and enhance system performance.
- Liaise directly with clients to understand their needs, explain technical solutions in simple terms, and build lasting professional relationships.
- Escalate complex issues to remote teams, when necessary, while owning the onsite resolution process.
- Document support activities, track tickets, and contribute to knowledge bases for improved service delivery.
The ideal candidate will have:
- Proven experience as an IT Support Engineer or in a similar onsite support role, with strong expertise in Windows environments and Microsoft technologies.
- In-depth knowledge of on-premises AD domains, Microsoft 365 (including Exchange Online, OneDrive, and SharePoint), and common networking principles.
- Excellent troubleshooting skills for hardware (desktops, laptops, peripherals) and software issues.
- Outstanding interpersonal and communication skills – you'll be working closely with clients, so the ability to explain technical concepts clearly and patiently is essential.
- Self-motivated and able to work independently as the sole onsite representative, with a proactive approach to problem-solving.
- Relevant degrees or certifications are highly desirable.
Hours – Monday – Friday, 9am – 5pm
IT Support Engineer employer: Career Cross Limited
Contact Detail:
Career Cross Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or events in Central London, especially around London Bridge. You never know who might be looking for an IT Support Engineer like you!
✨Tip Number 2
Practice your troubleshooting skills! Set up a mock environment at home where you can play around with Windows networks and Microsoft 365 services. The more hands-on experience you have, the more confident you'll feel when faced with real-world issues.
✨Tip Number 3
When you get an interview, remember to showcase your communication skills. Practice explaining technical concepts in simple terms, as you'll need to do this with clients. Show them you can bridge the gap between tech and non-tech users effortlessly!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and ace those tricky questions. Plus, it’s a great way to show your enthusiasm for the role and the company!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows environments, Microsoft 365, and any relevant troubleshooting skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing exceptional IT support and how your skills can benefit our clients. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re keen to see your thought process and how you communicate technical solutions to non-technical users. It’s all about showcasing your expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Career Cross Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows environments and Microsoft 365 services. Be ready to discuss your experience with Active Directory, troubleshooting hardware, and resolving software issues. The more confident you are in your technical skills, the better you'll impress your interviewers.
✨Practice Your Communication Skills
Since this role involves explaining technical concepts to non-technical users, practice how you would simplify complex ideas. Consider role-playing with a friend or family member to ensure you can communicate clearly and patiently. This will show that you can build strong relationships with clients.
✨Showcase Your Problem-Solving Abilities
Prepare examples of past experiences where you successfully resolved IT issues on the spot. Think about specific challenges you faced and how you approached them. This will demonstrate your proactive attitude and ability to think on your feet, which is crucial for this role.
✨Understand the Company Culture
Research the company and its values before the interview. Knowing their emphasis on high-quality service and client relationships will help you tailor your responses. You can even mention how your personal values align with theirs, making you a great fit for their team.
