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- Tasks: Provide on-site IT support and assist with hardware, software, and project work.
- Company: Join a well-established company in West London experiencing exciting growth.
- Benefits: Enjoy a competitive salary, bonuses, and excellent benefits.
- Why this job: Be part of a dynamic team and enhance your tech skills in a supportive environment.
- Qualifications: 3+ years in IT support, strong Excel and scripting skills required.
- Other info: Work Monday to Friday, 8:30-17:30 with a one-hour lunch break.
The predicted salary is between 28000 - 42000 £ per year.
IT Support Engineer – Central London – £35k per annum plus benefits Our client is an IT service provider delivering support and consulting services to professional services clients in the construction sector, with an emphasis on high quality responsive service. Due to continued growth and expansion, we are seeking a dedicated and proactive IT Support Engineer to join their team, providing exceptional in-person technical support to our clients in Central London. Based directly at client offices (primarily in London Bridge or nearby areas), you will be the go-to expert for resolving day-to-day IT issues, ensuring smooth operations in dynamic Windows-based environments. As the sole onsite engineer for your assigned clients, you\’ll play a crucial role in maintaining their IT infrastructure, fostering strong relationships, and delivering high-quality service that keeps businesses running efficiently. This is an excellent opportunity for a technically skilled professional who thrives in a client-facing role, enjoys problem-solving on the spot, and excels at communicating with non-technical users. Main Responsibilities: * Provide hands-on, in-person IT support to resolve hardware, software, and network issues promptly and effectively. * Manage and troubleshoot Windows networks, including on-premises Active Directory (AD) domains. * Support Microsoft 365 services such as email, OneDrive, SharePoint, and Teams, ensuring seamless integration and user adoption. * Handle day-to-day user queries, from desktop/laptop setups and printer configurations to connectivity problems and software installations. * Perform routine maintenance to prevent downtime and enhance system performance. * Liaise directly with clients to understand their needs, explain technical solutions in simple terms, and build lasting professional relationships. * Escalate complex issues to remote teams, when necessary, while owning the onsite resolution process. * Document support activities, track tickets, and contribute to knowledge bases for improved service delivery. The ideal candidate will have: * Proven experience as an IT Support Engineer or in a similar onsite support role, with strong expertise in Windows environments and Microsoft technologies. * In-depth knowledge of on-premises AD domains, Microsoft 365 (including Exchange Online, OneDrive, and SharePoint), and common networking principles. * Excellent troubleshooting skills for hardware (desktops, laptops, peripherals) and software issues. * Outstanding interpersonal and communication skills – you\’ll be working closely with clients, so the ability to explain technical concepts clearly and patiently is essential. * Self-motivated and able to work independently as the sole onsite representative, with a proactive approach to problem-solving. * Relevant degrees or certifications are highly desirable. Hours – Monday – Friday, 9am – 5pm Keywords – IT Support, IT Support Engineer, AD, Active Directory, M365, Exchange Online, OneDrive, SharePoint, Windows, Microsoft 365, hardware, Active Directory (AD) domains, onsite, onsite IT Support, Central London, London Bridge
IT Support Engineer employer: Career Cross Limited
Contact Detail:
Career Cross Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Excel, VBA, and SQL. Being able to demonstrate your proficiency in these areas during an interview can set you apart from other candidates.
✨Tip Number 2
Prepare for potential technical questions by brushing up on your script writing skills, especially in languages like JavaScript and Python. Consider working on small projects or exercises that showcase your ability to solve problems using these languages.
✨Tip Number 3
Highlight your communication skills during the interview process. As an IT Support Engineer, you'll need to explain technical issues to non-technical staff, so practice articulating complex concepts in simple terms.
✨Tip Number 4
Network with professionals in the IT field, particularly those who work in support roles. Attend local meetups or online forums to gain insights and potentially get referrals that could help you land the job.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in 1st and 2nd line support, Microsoft Office, and advanced Excel skills. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that relate to the duties listed, such as script writing or project work, to demonstrate your fit for the position.
Showcase Technical Skills: In your application, clearly outline your technical skills, particularly in SQL query writing, VBA, and any scripting languages you are proficient in. Providing examples of past projects can strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Engineer.
How to prepare for a job interview at Career Cross Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with 1st and 2nd line support, as well as your proficiency in Microsoft Office, Excel, and any scripting languages you know. Be prepared to discuss specific examples of how you've used these skills in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot a technical issue or optimise an Excel workbook. Practising these scenarios can help you articulate your thought process during the interview.
✨Demonstrate Your Communication Skills
As an IT Support Engineer, you'll need to communicate effectively with non-technical staff. Practice explaining complex technical concepts in simple terms, and be ready to showcase your interpersonal skills during the interview.
✨Research the Company and Its Technologies
Familiarise yourself with the company's use of technologies like Microsoft Azure, SharePoint, and Oracle NetSuite. Showing that you understand their tech stack and how you can contribute will impress the interviewers and demonstrate your genuine interest in the role.
