At a Glance
- Tasks: Process customer orders and manage delivery updates with precision.
- Company: Established supplier of workwear and PPE solutions in Harrogate.
- Benefits: £30k salary, company bonus, and excellent benefits package.
- Other info: Dynamic work environment with opportunities for career advancement.
- Why this job: Join a growing team and enhance your customer service skills.
- Qualifications: Attention to detail and experience with ERP systems required.
The predicted salary is between 30000 - 30000 £ per year.
Our client is a well-established supplier of workwear, uniform and PPE solutions based near Harrogate. Due to continued growth and expansion, they are looking for an experienced Customer Service Executive to join their team.
Responsibilities of the role will include:
- Accurately process customer orders within the ERP system, ensuring all details are correct before submission
- Manage delivery updates, delays, and substitutions proactively
- Maintain and manage customer-specific requirements
- Respond to enquiries (primarily via email, with some phone interaction)
- Confidently speak with customers and suppliers to resolve any queries
All applicants should possess the following skills / experience:
- Exceptional attention to detail – able to manage complex customer requirements without error
- Experience using ERP or similar systems with high levels of data accuracy
- Strong organisational skills
- Confident communicator, comfortable using both email and phone
Read more in Harrogate employer: Career Cross Limited
Career Cross Limited is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. With a strong focus on employee growth, we provide ample opportunities for professional development and a competitive benefits package, including performance bonuses. Join us to be part of a forward-thinking team that values your contributions and fosters meaningful relationships within the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Read more in Harrogate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Cross Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Cross Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Read more in Harrogate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Cross Limited:Your cover letter is your chance to shine! Tell us why you want to work at Career Cross Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Cross Limited!
How to prepare for a job interview at Career Cross Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
