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- Tasks: Lead a dynamic team to deliver exceptional customer service and enhance customer experiences.
- Company: Established company in Harrogate with a focus on growth and innovation.
- Benefits: Competitive salary, excellent benefits, and opportunities for professional development.
- Why this job: Make a real difference by ensuring every customer has a flawless experience.
- Qualifications: Experience in customer service and strong leadership skills required.
- Other info: Join a supportive team in a fast-paced environment with great career prospects.
Our client is a well-established company based near Harrogate; due to continued growth and expansion they are looking for a Customer Service Team Leader to join their team.
The Customer Service Team Leader’s role is to ensure that every customer receives a 100% flawless customer experience, with no customer lost due to poor service. Success is measured through performance, fast and accurate communication, proactive issue resolution, and consistently positive customer feedback.
You will lead a small but high-performing team. This is a hands-on leadership role performing the same customer service tasks as the team while setting high standards for communication, efficiency, and customer care.
Main Duties and Responsibilities:
- Provide direction, set standards, manage workloads, maintain morale, and ensure effective delegation using remote staff and AI tools to maximise efficiency.
- Handle enquiries, orders, communications, returns, pricing queries, product alternatives, collaborating with Purchasing on stockouts and despatch on any special delivery requests.
- Ensure all issues are logged on CRM and resolved promptly, monitor trends, and improve processes.
- Lead daily team huddle to balance workload and ensure full engagement. Produce weekly reports on performance, response times, customer satisfaction, and team efficiency.
- Ensure emails and Sales Orders responded to within 2 hours.
- Ensure all new enquiries responded to within 1 hour.
- Customers proactively updated by phone and placement for any stock issues or queries regarding delivery lead times or part shipping etc.
- Positive customer attitude and strong team morale.
- Cost-efficient delegation using remote labour and AI tools.
Keywords – Customer Service, Customer Service Manager, Customer Service Team Leader, sales orders, Team Leader, customer experience, stock, On Time In Full, OTIF, enquiries, customers, orders, communications, returns, pricing queries, product alternatives, sales orders, Harrogate.
Customer Service Team Leader in Harrogate employer: Career Cross Limited
Contact Detail:
Career Cross Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Harrogate
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing a flawless customer experience, make sure you can articulate your thoughts clearly and confidently during interviews. Role-play with a friend if you need to!
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated a team or resolved conflicts in the past. They want to see that you can lead by example while keeping morale high.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Team Leader in Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Team Leader role. Highlight your leadership experience and any specific achievements in customer service to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can lead a team to deliver a flawless customer experience. Keep it engaging and personal!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Career Cross Limited
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their values, mission, and what sets them apart in customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved processes. Be ready to discuss how you can maintain high morale and set standards for your future team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of specific scenarios where you've handled difficult customers or resolved issues efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Communication Skills
Effective communication is key in this role. Be prepared to discuss how you ensure clear and timely communication with both customers and your team. Highlight any experience you have with CRM systems and how you've used them to enhance customer interactions.
